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Original Comment Operations Manager, Mr Jason Harvey, is located at the Dillards in the Harbison Mall in Columbia SC. I am writing to tell you what an asset Mr. Harvey is to your operation. There was a major snafu done by Fed Ex & my local post office that resulted in the delivery of a dress I had placed an order for in your store to be returned. The dress was ordered in time for a special occasion. However once the dress was returned it was doubtful that the return order was first found and then resent out in time for the occasion. In stepped Mr. Harvey who diligently and thoughtfully contacted and tracked down the dress which had been returned to your fulfillment center in Arkansas instead of the lock box at the Harbison store. Mr Harvey tracked down this dress for well over a week, keeping me in the loop every step of the way. My dress is going to arrive in time thanks to his consistency . I think Mr Harvey is a gem, and I wanted you to know what a value employee he is. I already thought very highly of Dillards and he has definitely made me a believer that your organization makes your customers an important priority. His customer service was exemplary and I needed you to know that. My sincere thanks a lifetime customer and Dillards card holder Margaret McDaniel-Segars

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