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Original Comment We bought a used 2019 Infiniti QX60 with 41,000 miles. We had it serviced from Infiniti, Peoria Az at 43,000 due to white smoke coming from exhaust. Infiniti lied to us saying it was slide in the oil from neglect and to add an additive to oil and change oil a few times. We changed the oil 3 times in fact and never was their sludge in the oil. We have Chevrolet also backing up our claims as we bought the car from them and they did oil change also. Well fast forward to my engine blowing up and a quote of $17k to fix!! Yes $17k!! Every mechanic says Infiniti had lied to us as it was a head gasket that they simply didn't want to fix under warranty. They've also voided our my warranty saying sludge in oil. Now we've had a car sitting at Infiniti for a month in a half as we're not paying for their error. We have Chevrolet helping us and have reported to BBB and are attaining a lawyer. I'm disappointed with the services and want everyone to know how they treat their customers. Hoping the word gets out as I'm sure we're not alone!

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