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Original Comment My husband and I visited the Chili's in Batavia IL on Sunday night. The server Jenna was fantastic! The manager on the other hand was not! I had a craving for the Chicken Caesar salad. I didn't see it on the menu. The server said, "No worries, we can make one for you." I was so happy! I thanked her and then asked her if I could have the ranch dressing instead of the Caesar. She said no problem. When the food came out there was no chicken on the salad. The food was brought out by a different server. I mentioned the chicken and the manager brought it out. He was apologetic but very fake in and over the top in his "friendliness". He went back in the kitchen. I then hear the manager yelling at my server, Jenna. I was sitting in the booth closest to the kitchen in the Bar area. I heard almost everything the manager was saying to Jenna! He was yelling at her and speaking down to her as if she was an idiot! I worked for Chili's for approx 5 years while going to Nursing school. I worked at the Danada Square, Wheaton IL Chili's and the Chili's in St. Charles, IL. I worked with all kinds of Managers but none that ever spoke to their servers in the way Willie did! From what I understand Willie is new to being a manager. In my opinion he needs more training on how to speak with people. Please recognize Jenna. All she did was try to please her customer, which she did very well.

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