Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment The wife and I travel to Orange County ( SNA ) every year. And now we're finding that we are traveling more and more and using Southwest the majority of times. We are treated very well pretty much all the time. On our last trip to ( SNA ) from MCO Orlando Fl. We had to stop in Austin Tx. To change planes. Our gate was changed 3 times as there was some kind of medical emergency. There was quite a delay due to this problem. Everyone seem to be on their best behavior as there wasn't much anyone could do about it. All during this time it was raining quite hard outside in Austin. Once everything was settled we loaded the plane , we headed off to SNA. Upon arrival we went to baggage claim to retrieve our luggage ( 1 bag ) only to find it completely soaked thru and thru. We are 78 years old and when I went to check on it, I was told " we don't do anything about that ". Really ???? Kind of rude. Don't cover bags anymore. I know that you do because I've seen it at other airports. It made our visit quite difficult. Some employee just didn't want to get wet. Great training. I don't need a flimsy excuse , just bite the bullet and admit it that you screwed up before I start using another airlines. This happened on 26 October 2023

Feedback

Your Name

Your Email

Verification