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Original Comment WORST EXPERIENCE OF MY LIFE:<br /> The only good experience was Emily, my sales girl at the Ponchatoula store. She was awesome BUT, the Customer service that followed is UNACCEPTABLE. I too wish I would have read these comments prior to paying Cash for my furniture!!! I reported the problem the day it was delivered. Several days later, the customer service person texted me and asked that I flip the furniture over and take a picture!!!!! I am 71 years old, the recliner part of the sofa is attached to the console, I CANT FLIP IT OVER....I did lay on the floor with the recliner in the up position an took a picture 1 inch from the problem of metal grinding on the frame each time you raise or lower the sofa. These texts went on for 2 weeks with no phone call, no I'm sorry this happen, no nothing!!! By now I am livid. In my business of being a nurse, if my Customer service was like this, I would have been fired a long time ago. They asked me for yet another picture.......the ones that I sent was as close as I could get and I let them know that. No communication, unless I text them. Now it is going on 3 weeks and I get an automated message from the Service dept. with the earliest appt. Date of 12/27. THIS IS NOT ACCEPTABLE. I DO NOT WANT IT REPAIRED, I WANT IT PICKED UP.AND I WILL GO SOMEWHERE ELSE TO BUY A SOFA.!!!!!! I WILL NEVER BUY ANYTHING FRM ASHLEY AGAIN. I WANT MY MONEY BACK!!!!! YOU CAN SELL THIS TRASH TO SOMEONE ELSE.

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