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Original Comment Budget Car Rental<br /> 12-20-2023<br /> <br /> I rented a car online days before my family Christmas trip to Miami, FL. I chose Budge among a list of others companies. I chose a &quot;Toyota Camry&quot; or similar full size. I paid through &quot;PayPal&quot;. The transaction went well, and my reservation number given at the time was #43646651US6. The rate conditions printed on the invoice did not specify what the agent informed me at the time I was at the counter the day I picked up my car. And this is what triggered the agent's attitude towards me, the customer. All of the following could have been avoided if the clerk had had the common courtesy to look at the invoice I was showing him with my payment and reservation number. <br /> <br /> At Budget Fort Lauderdale, FL, the employee informed me that I had to pay $250 up front. That's when I told him that I hadn't seen that the night I rented the car online in the &quot;terms and conditions&quot;. He paused, looked at something on his monitor and again informed me that I had to pay $250. I again told him that I had not seen that charge in the terms and conditions when I paid for the car online and that the only extra charge I saw in the terms and conditions was a $50 non-refundable processing fee. I had the receipt with me from the night I paid the rental and offered it to him to look at, but he refused to look at it, waving me off. After the dismissal sign, I told him once again that I was not willing to pay $250 for something I was not aware of and did not see written in the terms and conditions of the night I paid. That's when the employee told me not to repeat the phrase under the terms and conditions again, that I had said it enough and that he was just doing his job. The employee then proceeds to sarcastically ask me if I had never rented a car before. He made me show him my airplane return receipt, he told me when he saw my reservation on the monitor, which he found with my first and last name on it, because as I mentioned before he did not want to see the payment invoice I wanted to show him, that I had to return the car on the 27th instead of the 24th as I had decided. My reservation was made to return the car in Kendall, FL on December 24th at noon. My return plane ticket is on the 27th at 7:45 pm. The clerk also informs me that because I paid with my debit card, he will have to run a &quot;soft&quot; credit on me, then said that assuming you have good credit we will be able to rent you the car. But rent me what? I already paid for that car. But he wouldn't listen; I felt he was stereotyping me too. How ironic I thought, a Latino employee stereotyping a Latino customer. <br /> <br /> It was then that I felt mistreated by this agent who had already given the dismissal signal, he had stereotyped me, and was now depriving me of my right to speak. It was then that I asked to see his supervisor and where the employee beaming with arrogance told me that he was the supervisor but that he would find his manager for me. He stood up from his chair with disdain as if ready to fight. At that moment I was trembling; I have never liked altercations, much less in public and for a service I was supposed to have paid for.<br /> <br /> The manager came out of the office behind the counter; he asked me what had happened, I tried to explain how badly I was being treated, but his attitude changed when he heard me say that I had already paid. It was then that he found what the supervisor could not find, my information, and facilitated the quick transaction at that moment. But not before telling me, the manager, that I was being personal when full of incredible abuse I mentioned to him that if that employee who claims to be a supervisor behaves that way it is because maybe he doesn't feel good in his job, but that neither I nor anyone else is to blame for him being in that job. Being personal? The so-called supervisor, was the one who was being personal when he asked me to stop talking, depriving my of my right to speak. So, now the manager was mistreating me and clearly being biased against his supervisor's deplorable behavior. <br /> <br /> The manager finished filling out the Budget form F-133FL (1/16), handed it to me and went behind the counter door. I then contacted a Budget customer service representative, who was very helpful and opened a file for me. Case No. 61404378. I told her that I did not know what to do because the manager had left and had not told me where to look for the car, where the keys were, let alone told me how they were going to inspect the car before taking it away and that I felt uncomfortable asking another agent after how the supervisor and manager had treated me. She stayed on the phone with me, asked me to go to the counter and ask an agent to come with me and I did. The agent this time was very nice and took me to the car and we looked at the car together. It still had a dirty food trash bag and a wrapper from a drinking straw. The employee took the trash out of the car and I proceeded to start the vehicle. <br /> <br /> On the way out, at the checkpoint, we found that the car had a damaged area on the left rear and a note was made. I then proceeded to leave the garage.

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