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Original Comment I am not sure that this post is worth doing after reading just thru October. As far as I can see, not one complaint has been addressed. As far back as I recall, Belks attitude regarding these issues has always been "eh". I have closed my card at least twice the past five years and been talked into returning, so having credit not being used is good for you. Therefore they serve that purpose. I, as a company, would never made Reward card decisions before Christmas. A lot of ppl would meet those magic numbers over Christmas. Long short, I, a 40 year customer, again was downgraded and must pay shipping. Oh no no no no. I did not use my card all of the holidays. Period. The ppl making these decisions have no idea what customer loyalty is about. Also, the return policies suck. So Macys, ON, Bloomingdale's, and etc. got my business. Our choices are much greater with online. Online will close brick and mortar and mortar while smart business online will remove the weeds. There will always be crooks we have to ferret out but as a woman in the south, Belk was MY store. No more.

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