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Original Comment I am a faithful customer at pearl vision in Minneapolis on Lake Street. I ended up getting a pair of glasses from Pair Eyeware and I got them adjusted at the lake street location and when I got them home to clean them better (it's darker in the area where they adjust glasses and I have eye issues and I was just so happy they weren't falling off I didn't notice that there 3 huge long deep scratches in my right lens at the top. I didn't notice until I took them off to clean them better at home as there were still fingerprints on them. I called Pearl vision and told them the issue and I talked to the manager or assistant manager named Josh and he didn't even apologize about it. Told me there weren't responsible and I understand that but I should absolutely should have no scratches on my new lenses and part of the frames. I understand you're using heat to adjust the glasses but again there should be absolutely no scratches on my lenses if your using the right type of cloth to clean them. I was just calling to let them know that that is what happened so that it wouldn't happen to anyone else and that he used a very dirty cloth he had been using all day instead of using a new cloth that that's how my glasses got scratch but instead I was talked down to and was accused of lying, and that they were already scratched and why I didn't notice when I left. When honestly this had NEVER happened to me in all the years I've been wearing glasses. I am 35 and been wearing glasses since I was 10. Because of how I was treated and making it seem like I was lying when I get my glasses from pearl vision all the time multiple times a year because I have lupus, I will never buy glasses from pearl vision ever again.

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