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Original Comment I am upset with the outcome! I was a customer of safelinks for about a month. I have an ex who hacked my phone. I first did the chat option to tell them what happened, and instead of understanding, I basically was in an arguement with who ever I was chatting with. S/he insisted that the phone could NOT get hacked. I disagreed and explained why I think it was hacked. It seemed as if s/he just didn't want to believe me. So I ended that convo and decided to give a phone call and speak to a live person. I told the person who answered my call the same thing and she insisted the same thing. She asked what reasons gave me the idea that my phone was hacked. I told her, there are places on MapQuest I never visited, searches I have never searched AND the person who did it told me he did. She then advised me to do a factory reset. I told her I do it about every day. Then she suggested to buy a new phone and get a new phone number. I did. I received the phone and called to get the new number but realized that the hacker was listening. So I had to wait days to do this because I wanted to use the phone at my job. I called every night for 3 days and no one could give me a new phone number for my new phone for some reason! On the 4th night, the person who helped me MISUNDRSTOOD ME and put the old number on my new phone...which means the hacker got a hold of the new phone information and hacked it right away! I have not even used the new phone AT ALL! I have called to see if I could exchange the phone for the reason said. As I told the person who answered that I don't mean to be rude or disrespectful because my situation isn't one of the normal problems. She seemed receptable and we continued. I told her the situation and she said I could exchange the phone but need to get my account number and status. She then transferred me to a different department and as I was telling him the situation. I heard nothing. I was disconnected. As I was just about in tears, I called back and the recording said the SAFELINKS was closed!<br /> I at wits end with this and SAFELINKS! I don't know what to do. I have no extra money to buy another phone(which the hacker hacked my son's phone and my laptop!) I don't have a phone to use( which I need for work)and I don't have data or service! I am at a loss and oh, so frustrated! I want to exchange this new phone...but need it done, like yesterday!!!<br /> What do I need to do to get this phone exchanged and get it delivered over night!!??<br /> <br /> The IMEI on my old hacked phone is:<br /> 350547791230689<br /> The ICCID on my old hacked phone is:<br /> 89148000010018608026<br /> <br /> The IMEI on my new hacked phone is:<br /> 359026431080458 <br /> The ICCID on the new hacked phone is:<br /> 89148000009520346091<br /> <br /> The hacker also tried to have my account continue on NET10. I never agreed to open an account with this business. It was him, I did call and have it cancelled, and the customer service person said she did, but it looks like I still am a customer for NET10!!??<br /> <br /> I just would like this to all end!<br /> I would like to exchange the new phone for the same model but a complete different phone and sent over night, I need a phone asap for work!!<br /> And since the government is ending all low income services, to just end my service with Safelinks, all together!<br /> <br /> PLEASE MAKE THIS HAPPEN!

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