eBay Corporate Office

eBay corporate office headquarters location, phone number, address and feedback

Please find details for the eBay corporate office below. We do our best to keep this information current, but if you are aware of any updates to the eBay corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
eBay Inc.
2145 Hamilton Avenue
San Jose, CA 95125
United States
Phone: 408-376-7400
Fax: 408-516-8811

eBay Corporate Office Comments

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21
Feb

Posted by Irishgale


2/21/24 8:19AM

I've tried relentlessly to have incorrect negative feedback from my account. Buyer used to manipulate a sale. He also threatened negative feedback to me, both which are against a policy. Called customer service, they told me they can not remove because there is an open claim for the buyer to return the item and I can request removal after claim is closed. They ended up closing the claim that allowed the buyer to keep the merchandise and then told me they can not remove. Their suggestion is that I contact the buyer to have removed. This buyer lied and is a clear bully is their communication with me. So eBay wants me to have further communication with someone who is abusive. I called to get feedback removed, instead I got the buyer a refund and whom can keep the purchase. If feedback is against your own policy, why is it not being removed.

15
Jan

Posted by [email protected]


1/15/24 10:12PM

I'm not buying anything I need help on a fraudulent vendor
& false delivery

22
Jul

Posted by Anonymous


7/22/21 11:03AM

Ione of your customer service people stole one thousand dollars by fraudulently charging my bank account claiming he was giving me a refund on a purchase I had made all I have is the name that he gave me when I called your customer service number he said his name was Mark Harper he had a Accent sounded like he was from India I would hope that you will take action on this I can be reached at +13186740517 my name is Richard Davis

19
Dec

Posted by Mazdapaige


12/19/20 10:07AM

I have been seller Mazdapaige since 2006. Have 100% feedback not too long ago made purchase and never received merchandise which was
19.00. I contacted seller and eBay to no avail. Very disappointed with eBay. They closed case without resolution. Further no number to
contact them. To treat people this way is unacceptable. You have
made money on mint items and continue to profit. I am not at all
satisfied with your refusal to have real conversations

12
Jun

Posted by jonathan176


6/12/20 7:06PM

RE: Re: Re: Re: Transferred to offline SR# 1-265537104796


Hello Jonathan,

Thanks for contacting eBay Customer Support.
I hope you are well and Safe. I understand that
this is about the case ID 5236460361.

First off, I commend you on your professionalism when communicating with your buyer. I can also see how eager you are to work it out with him.



Jonathan, upon looking at the case details, I can see that the buyer was able to successfully return the item to your address. Due to this, we are unable to reverse the decision that we dropped on this case.



If you feel that the buyer is abusing our money back guarantee policy, you may report him for not returning the item to you in its original condition. Our Buyer Risk Management team investigates accounts daily and removes accounts that are deemed risky. Go to this link for more info: https://ebay.to/3f2RiNd Second, you can block this buyer by adding them to your blocked bidders list. Know more about this process by checking this link: https://ebay.to/3d5TLEZ



Moreover, we strongly encourage you to consider offering free returns to achieve Top Rated Seller status and offer a 30-day or more return policy (free or buyer paid) in order to become eligible to use the Partial Refund Tool. If you qualify for the Partial Refund Tool in the future and receive back an item damaged or missing parts, you can deduct up to 50% from a buyer's refund to compensate for the loss in value. We protect sellers that use this feature by automatically removing negative feedback for the transaction.



To prevent this from happening again, I recommend that we take these pieces of advice:



Ensure new items are described accurately, sealed, and are in their original packaging.



Inspect refurbished and used items closely for hidden defects and damages.



Describe your items and return policies clearly and accurately.



Use lots of high-quality photos and item specifics in your listings.



Package items carefully to prevent damage during shipping.



I trust that this information will help you in resolving this return request with your buyer. By the way, I can see that you have been with us since 2014. We definitely value your business and I wish you all the best on your future transactions!


Thanks,

May O.

eBay

[THREAD ID: 1-3E2SZ1M7]

Then I receive this email not more than 5 minutes later

RE: Re: Re: Re: Re: Transferred to offline SR# 1-265537104796


Hello Jonathan,



Thank you for contacting eBay regarding the HGST PCIe 4TB Solid-State Drive (254489304509) you recently purchased. I understand that you would like to make an appeal on the case decision made. No worries, I'm here to help you.



I've reviewed the case details here. I can see that the return request was created on May 22 and it was accepted on that same date. And based on the return tracking provided in the request it shows that item was delivered to your shipping address instead of the seller's return address. As a result we denied the appeal.



I highly suggest for you to contact the seller again to work things out and return the item. But if contacting the seller doesn't work, you also have the option to contact Paypal to dispute the charge.



I know this isn't the response you were hoping for, but I trust I've been able to explain our position clearly.



Thank you for choosing eBay. We value your business.


Sincerely,


Grace F.
eBay Customer Support





[THREAD ID: 1-3E2ZOHOT]


Tell me how would you except to react to this
P.S. By the way I am the buyer not the Seller

19
Oct

Posted by tammymcgee


10/19/14 10:39AM

This is to anyone that cares.[nobody] I've "used" ebay because of thier money back guarantee policy, which found out it dosen't mean sh--! to ebay. I thought i could TRUST them and not worry about being RIP-OFF' but once again i was fooled. When you live on a fixed income every penny counts. I've been tring to get my money back since july, I did everything ebay told me to do 3 compaines later, and still no refund much less anybody that has any SINCE or C0MMAN COURTESY.They need some people persons[if you enjoy your job and are good at it, you know what people person means] working their, not just a bunch of dead beats that are their just for a check, and rehearsing their lines that they are reading from a piece of paper.I know that their is NOT 1 PERSON thats going to read this that gives a sh-t! exept the ones that are going though the same thing and I bet there are thousands. Lets see how many commets there are. please comment tammy mcgee

08
Sep

Posted by forhelp


9/8/14 8:33AM

I am trying to get help regarding my selling on half.com and have discovered there is none!!!!!!! I called ebay customer service to see if they could help & their answer was simply - they cannot help with half (even though it is one of their sister companies) in any way other than by me sending an email!! I've also tried that - several times & never received a reply (in other words - they seem to have NO interest in helping sellers on their half.com site - even though it would, most likely, help us help them make more money!)
NOT GOOD from a stock holders point of view! NOT GOOD from a sellers point of view!!
AND because of that is, pretty much, like shooting themselves in the foot both earnings wise & bottom line!! ebay - how about getting half to help us sellers on half get the assistance we need to straighten out problems that really do effect our ebay selling accounts, abilities, dashboard, etc. You have neglected to address am important branch of your company and you NEED TO DO THAT ASAP!!!
THIS PROBLEM WILL NOW BE SPREAD ALL OVER THE INTERNET VIA VARIOUS SOCIAL MEDIA IN ORDER TO GET SOME ATTENTION & ACTION FROM YOU, since there seems to be no other way to do so!!!!!!!!

11
Feb

Posted by b1jozz


2/11/14 2:41PM

Someone is using my user name to buy iphones on ebay and I can't get into my account to change it . His name is Bourne Werner . My user name that he is using is b1jozz. PleAse check on this.

03
Jan

Posted by test


1/3/14 2:39PM

Official Complaint - to pay pal..

Gulnar Ali
4249 Indian Run Dr Carrollton Texas 75010


Regards to received incorrect damaged item and not received my item ,...

1. I have been very disappointed with the service provided by eBay.
2. I received a package with 2 different invoices - the item that I received was not mine (there were some essential oil inside the pack) - my blue wax was not there..(assuming it was missed package)
3. I called eBay and explained them the situation - ( as per ebay csr my money will be refunded in 10 days no matter what and THAT I SHOULD DISPOSE THE ITEM ) - after that the ebay csr spoke with me she transfer me to ebay.
4. I called back the next day speaking with ebay crs - she was very rude and did not really supported the call in proper manner. ( I was really fusterated being the point I did not get my item and I had to face this rudeness)
5. After couple days I get an email from PayPal asking to send the item back in order to get the refund - NOTE: the essential oil that I received were damaged + on the first original call I was never told to save the item.
6. I called again to ebay and spoke with csr and explained them the situation- they said I need to speak with PayPal - after speaking with PayPal person I was told the money will not be refunded being the point I had not saved the item.
7. I'm going in circle with pay pal and the only resolution I have been suggested is to dispute the credit card, my question is why do I have to go that far and go in circle again and again..
8. I HAVE MADE 35 CALLS FOR PAST 1 MONTH and no resolution..


Here is my concern -

1. I was never told to save the incorrect damaged products - so how am I expected to return the item.
2. I'm going in circle and no progress on refund or replacement of the item.


I like to some to please take ownership of this issue and resolve in better productive way.

At this point I don't have my product or replacement or refund.. NEVER EVER BUY FROM Ebay..

29
Oct

Posted by GAVIN CLARKE


10/29/13 1:05AM

I was scammed our of R45 K via alledged E BAY contract to buy a semi rigid boat.

I have reported to fraud department but have had no reply

25
Sep

Posted by Anonymous


9/25/13 10:13PM

EBAY really stinks. How long does the list of un-addressed complaints have to be before you guys actually do something about lousy - lousiest - customer service? You encourage incompetence, absolute insolence and disrespect of the worst kind. I'll write a letter to Corp HQ about my experience, though I doubt you'll respond to that either.

23
Sep

Posted by 42 bunnys


9/23/13 2:13PM

it is a sad scenario so typical of corporate america when a company started in america and supported by americans can no longer answer inquiries concerning customer service. i have failed miserably to lodge a complaint. placed on hold while someone i cannot understand stated that they will explain my problem to a supervisor, who 6 minutes later comes on the phone and has me repeat everything and cannot understand english sufficiently to get the correct item number. after 16 minutes i hung up in frustration. do not bother with the corp. # as it is a recording. you must have a valid extension #. ebay/paypal are making bank, but cannot hire americans to handle american customers. prior to todays call i made roughly a dozen calls or "call me's" and never once talked to a u.s. representative. shame on you ebay. we, as americans launched your corporation, while you p--- in our face.

13
Sep

Posted by 3570johnb


9/13/13 7:55AM

Now eBay is allowing comments (from novices no less) that are absolute nonsense. I take this personally. So much so, in fact, that I am contemplating filing a class action lawsuit against eBay just so they can have the delightful experience of getting a complaint that they will immediately respond to as nonsense. I don't pretend to know the ends and outs of their business so why should they allow neutral or negative comments that have nothing to do with a transaction that was entirely successful.

10
Sep

Posted by mhg08051


9/10/13 4:47PM

Horrible I filed a dispute on eBay. I won, shipping was suppose to be paid for either by seller or eBay. I had to pay for it to go back, even after seller agreed to pay return shipping through resolution center. He paid for original cost, then reneged on return shipping, ebay closed the case and said there is nothing we can do and yes you are right. Their response, we'll give you a gift card to use on eBay for future purchases. If you know I am right and agree then suspended their account until they pay. Why do u have a resolution center if you don't follow enforce your judgment. Stupid. So the answer to a dispute is cost your company more money by trying to give me a gift card instead of enforcing a "legally won dispute?" Boy I hate to be your accountant. I really hope eBay corporate reads this and emails me...Doubtful..

08
Aug

Posted by Dianne2250


8/8/13 10:37AM

Ebay is a ripoff now. I have used them for years and they are the worst company in the world. I ordered two products, got one. Ebay told me to send the one I received back. Now I have nothing and an out $90.00. THanks Ebay for being such a horrible company.

22
Jul

Posted by Anonymous


7/22/13 5:43PM

I agree. Their customer service is the worst. I'm pulling my items off their listing!!! I lost over $600 dollars from them and my merchandise as well. Horrible company and service!!!!!

22
May

Posted by dianeba55


5/22/13 8:08AM

i bought a straight talk huawei ascend smart vphone, i received it, and straight talk couldnt activate it so i contacted the seller he told me to send him the phone back and he would refund my money, well didnt get refund, so i opened a case on this seller and they sided with the the seller, so im out of my money and my phone, what freaking rip off.

21
Dec

Posted by UPSET


12/21/12 2:50PM

WORST COMPANY I HAVE DELT WITH. THEY DON't EVEN HAVE THE RESPECT YOU CALL YO BACK. IWIL EVER DEAL WITH THEM AGAIN. YOU PHONE THEM THEY PUT YOU ON HOLD FOR 45 MINUTES YTHEN YOU GET CUT OFF, I GUESS THAT IS BECAUSE THEY KNOE THEY HAVE ANOTHER UPSET CUSTOMER. PLEASE FOLKS DON'T ORDER ANYTHING IT IS A NIGHT MARE. THISWAS MY FIRST AND LAT TIME I WILL PLACE A ORDER WITH THEM. ALL OUR FRIENDS AND WHO EVER I TALK TO WILL BE TOLD THAT.

18
Dec

Posted by yankees


12/18/12 12:00PM

ebay trust and safety are the worst.i was a new seller useing a home selling program.i listed my items then all of a sudden they restricted me from selling and removed my
listings my self and the program i'm using could not understand why. because we were buying through dals2 buy
i have sent them about 20 documents about where i'm buying from ,my personal information they wanted. this has been since november 26 2012 this is still not resovled.they are just a bunch of noncareing people. they customer service is the worst if i ran my business like this i would be out of business. the most important thing to is my customers.not ebay this is the reason why one day your going to hear ebay wnt out of bisiness. can not come soon enough for me

yankees

05
Dec

Posted by Anonymous


12/5/12 9:24PM

ebays customer service is the worst thay do NOT care about what happens here and the polices are so one sided dont use ebay!!!

03
Oct

Posted by Anonymous


10/3/12 12:20AM

I purchased samsung galaxy note for that I haven't received my gift.Its already more than 130 days,from 40 days onwards I called lot of times but ebay people told lie stories & even they told names also wrong.Finally it is worst to choose ebay

23
Sep

Posted by juju


9/23/12 6:40PM

This is NOT the corporate office number. This is the standard number they give to anyone stupid enough to use them.

26
Jul

Posted by Anonymous


7/26/12 1:25PM

I'm contacting Ebay corporate offices because I bought Psych, Season Four, on Ebay (through Half.com) and never received it. In all my inquiries, nobody has even replied to me.

01
Jul

Posted by DaveElmanHypnosis


7/1/12 10:30PM

My husband has complained numerous times to ebay about an illegal listing selling bootlegged copies of our 2 DVD educational set called "The Dave Elman Induction". It is located in Israel, and we have been ignored. In addition, the seller has copied our website information on the product and my father-in-law, Dave Elman, plus has a picture of his son H Larry Elman and Don Patterson's interview, again, from or website and product.

Ebay has ignored several complaints from us and has taken no action on this.

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