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Original Comment Hi We decided to purchased this refrigerator , model #12568AES Serial # 10831589JE we purchased it about 4 years ago. We had you to service it last year when the ice component malfunctioned. Then this year we had the holes on the back to break and cause water damaged in the kitchen, plumber on our behalf came and stopped the water. We called our extended warranty service on August 7 we were scheduled by HI Tech Service Corp, to come on the 10th they never showed up so the following day I called them and they said they are no longer on the list for repairing. Mean while my food is spoiling. I asked why didn't you call to let us no, very nasty you must call May tag. We called back and you gave us Alliance Appliance, they could not come until the 13th of August, came and took an assessment and said they would have to order parts. No one call us back mean while no service no food, buying food daily to cook causing us additional gas. I call today the 16th and they tell us (Alliance) May tag suppose to call and let you know they said they denied the repairs. so we call you back and we are told that there was corrosion in the system and our warranty doesn't cover it. I need a written or email of the cause of not repairing. My question why pay for insurance and extended warranties when not being covered. I will never buy another product that Maytag or whirlpool manufactures. This family always purchased the Kenmore products, there service is better. My sister purchased the same ref rig i have because she liked it, but i will call and let her know and all my friends and family what happened to us with the 2900.00 mistake we have made. I will call the claims department and on request we need this in writing the assessment of the claim. Product looks beautiful but something is wrong because there is no way we would have known that there was corrosion taken place from the previous problem the ice maker and the temperature started to blinking and I followed the manual by holding it for 2 seconds it came back on properly them i notice the meats started to thaw up.

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