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Original Comment i called your corporate office today and i was very upset about a problem with my dryer. having bought them at home depot less than two years ago, and almost from day one had problems with the dryer and then the washing machine started sounding like the space shuttle taking off from the cape. so my wife got busy looking for and finally finding our extended warranty on the pair. i was informed that the washing machine they would come check and if certain critera warranted a repair then they would fix it, but if not then i would have to pay for the repair. then i was told that the dryer door hinge is not a mechanical part and therefore not covered under the extended warranty we bought, just in case things like this happened. i got very angry and asked to speak to a manager and he told me that the metal door hinge on the dryer was not a mechanical part and therefore not covered under my warranty. i will defend my position on the door hinge as being a mechanical part until i draw my last breath on this earth. the service official Eric (no last name for me to pin him down) that he was just so sorry that i was mistaken about a metal moving part was not a mechanical part that i got very angry and in no certain terms called him a coward for not telling me his last name, because i was going to call maytag and check on this issue. i called the number on your website to see if i could get some assistance from the company itself. i am disabled and live on social security and i tend to be emotional about things like a door hinge not being called a mechanical device. i spoke to the most wonderful lady that maytag has on their payroll and we talked about the problem and she was very polite and understanding and i just wanted to tell you that you do have some very good people working for your company and i think you should trace my incident back to this wonderful lady and give her credit for being a wonderful employee and she deserves at least twice the pay she receives. she truly believes in your product, but more importantly she truly believes in your customers and their problems. i will fix my problem because of her and her amazing attitude for customers happiness. i wrote this because i believe that praise is earned and not given out to the people that correspond to your appliances and their problems. she deserves more than just praise, she actually placed me in a very good state of mind and a true desire to keep using your appliances. oh and one last thing, i will never buy any appliance from home depot ever again. i bought your product from them with the warranty and to this day, i got not an ounce of assistance from them for support of the problem. i will drive somewhere else and buy my building supplies and other items, but i will not spend another penny at home depot.

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