Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment To Toyota Corporate<br /> <br /> <br /> <br /> My husband and I have owned top of the line mini-vans for over a decade. &Atilde;?&Acirc;&nbsp;The last one we purchased was a 2008 LTD Sienna. In the latter part of August we searched for a 2012 Limited Sienna, as we loved our previous van better then any of the previous T&amp;C's we owned. &Atilde;?&Acirc;&nbsp;We loved the color (light blue), but not only did you not make that color but the only Limited available in our area was a &quot;Pearl White&quot; ... the one color with an up charge. &Atilde;?&Acirc;&nbsp;Although it not a color we really liked, it was the only one with most of the accessories we wanted, so we broke down and bought it.<br /> <br /> <br /> <br /> Now comes the part we are not pleased about. &Atilde;?&Acirc;&nbsp;First let me say, AGAIN...we have had about a half a dozen mini-vans. &Atilde;?&Acirc;&nbsp;And, we have carried lots of golf clubs, luggage, made 3 moves (moving boxes, furniture/etc), and not once did we have happened to this new Pearl white van happen to any of our other vans. And it happened...within less than 3 weeks!<br /> <br /> Please refer to the picture I have included. You will see that the back bumper edge has lost paint. &Atilde;?&Acirc;&nbsp;Why..why...why ??? &Atilde;?&Acirc;&nbsp; With all of the years of LOTS OF USE transporting and moving items in and out of the back of our other vans, why within a short time (3-4 weeks) does this one NOT HOLD UP AT ALL?<br /> <br /> <br /> <br /> We went into the dealer, after sending a email with the picture of the bumper. &Atilde;?&Acirc;&nbsp;Our salesman took us to their collision shop service person who looked at the bumper. &Atilde;?&Acirc;&nbsp;All he could say ways that it was scratches, and he would be glad to charge us to repair. &Atilde;?&Acirc;&nbsp;I asked why this happened and why it did not happened to any other van we owned after all our usage..was it possible that the paint might be flawed or not as good as should be or that the design should put some thing to protect the bumper as Toyota does with all it's other SUV's????&Atilde;?&Acirc;&nbsp;<br /> <br /> <br /> <br /> We are writing this for several reasons.&Atilde;?&Acirc;&nbsp;<br /> <br /> 1. To go on record that we believe that this should not happened.<br /> <br /> 2. To ask that Toyota address what we feel is a design flaw...whether paint, or that a protective shield needs to be added to the edge of the bumper( as you do for your other vehicles.<br /> <br /> 3. &Atilde;?&Acirc;&nbsp;We want to further report how we were horrified with the way we were treated at the dealership. &Atilde;?&Acirc;&nbsp;The collision sevice agent pretty much told us we must have recklessly used the van (which we do not believe was the case). Then, when we said we had numerous other vans and that this never happened to any of them, and why....he had the audacity to say that &quot;HE HAS HAD HUNDREDS OF VANS&quot; in which he has had to fix that area of the bumper..going further to say he would gladly show me some right now....and when I said that if that was the case, wouldn't he feel there might be a design flaw or &Atilde;?&Acirc;&nbsp;does he not feel he has some responsibility to Toyota to put in a suggestion that there JUST MIGHT BE A DESIGN FLAW... Where upon he said no it was not. &Atilde;?&Acirc;&nbsp;So, what I get out of is he is pretty happy to have such &Atilde;?&Acirc;&nbsp;flaws as he is able to get more COLLISION REPAIR WORK...it's obvious it is something he wants more of....<br /> <br /> 4. &Atilde;?&Acirc;&nbsp;Lastly....When a client pays $45,000+ for a vehicle even few years, why would you treat them this way?&Atilde;?&Acirc;&nbsp;<br /> <br /> <br /> <br /> We appreciate your looking into this issue. &Atilde;?&Acirc;&nbsp;<br /> <br /> <br /> <br /> By the way not only did we buy a 2012 Limited but we paid for two extended warranties (pricey ones - extended warranty and hazard tire protection - another $4,000)<br /> <br /> <br /> <br /> Do we need to start looking to another brand?<br /> <br /> BTW, while searching for the email address at Toyota to send our complaint when you go to Toyota website to get the email address for support and help contacts, the web site page does not work it just keeps bouncing you back to the same page with out an address, they obviously don't want you to send anything. Here is the link that does not work.<br /> <br /> To send an email - visit the Contact Us page on

Feedback

Your Name

Your Email

Verification