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Original Comment Last night I went to the store on Camelback and 20 th st. In Phoenix, Az. to do some shopping and also to request a refund on a ten dollar over charge that occurred two years ago. Yes, I know that two years has passed but they still owe me my money no matter the time length . It was their mistake not mine and they had the use of the money. I had talked to a manager months ago about this and he was very kind and knew the time of occurance and told me that I would be given the over charged money, to come back in with the receipt anytime. Too bad more managers are not as kind as this one was! So on with last night, I brought all the new movies and items I had planned on buying to service dept. and asked for the refund of the overcharge and was treated terribly by the manager, he was offended by my waiting two years to ask for my money and refused to refund the money owed to me. The thing that was so upsetting was the way he behaved, raising his voice so everyone could hear a d even told me not to talk so he could continue his telling me the return policy even though I was not returning anything! I was so upset of his treatment that I decided not to buy anything and left the store, thinking I would not want to ever shop there again. I am 61 yeArs old, I need both knees replaced, it is difficult to walk, I have hep. c, RA., and other health issues, a ten dollar over charge was not high on my list of things needing to be taken care of. Why didn't this store manager realize that it would be highly unlikely that I would be making this story up to save a mere ten dollars, he is missing his common sense.

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