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Original Comment On 11/09/12 I was not allowed to retun a laptop at the best buy store #949 in Rochester Hills,Mi.even though my reciept was within the 30 day period. the transaction was approved as stated by manager Duane Hinojosa who did the return..but,<br /> <br /> seconds later he changed his mind and refused the transaction stating that he had a system error he could not fix,and at that same moment a warning notice reciept came out of his register stating that the current return was indeed approved,however future returns would not be approved for a period of 90 days due to a series of prior exchanges at another store location.<br /> <br /> the day before i had tried to do an exchange at this same rochester store and it would not go through, so they referred me to the 800 number for support. the support woman on the phone said try a full return instead of an exchange and it should work because there were no holds or warnings placed on my account as of yet. so i did what she said and it was approved. at one point he tried to take back my reciept off the counter but i pulled it back, which seemed shady to me. i took a cell phone video of what had happened for proff and left the store with my laptop and reciepts and called the support number again promptly. a woman named marylin looked up my transaction and said it had just been voided. so that means the manager took it upon himself to void an approved return and pretend it was just some glitch. obviously it takes a manager to void a transaction. and my reciept shows that it was in fact approved only moments earlier prior to being voided. long story short, he should be fired for lying to me and by deliberatly voiding an approved return.<br /> i have video proof,and all reciepts, and a case numer from the woman marylin from support who discoverd the void. the case number is 106941442.<br /> <br /> furthermore, a geek squad member named Gordan discouraged the original worker from stopping my return as he thought it was his business to get involved because he saw me in the store the day prior trying the exchange first.<br /> <br /> apparently both Duane the manager and Gordan assumed too much,and had no idea i was instructed from support to try a full return the very next day. they both acted like i was up to something suspicious and fraudulent. the ironic thing is that i was actually planning on going back to spend 500.00 of the 1200.00+ dollars i was getting back. but as of now i won't shop there ever again because of how they treated me.<br /> <br /> i am very angry that the back of my reciept claims best buy has a 30-Day &quot;Hassle Free&quot; return policy, when in fact my experience at this store has become quite the &quot;Hassle.&quot; I wish their corperate office knew about this,i don't think they would approve of such parinoid profiling behaviour. I'll tell u what if i worked there, I would never treat people like they did to me.<br /> <br /> i just wanted to do a simple return.. i had all my reciepts,identification,and my item was not damaged in any way.

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