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I bought a lifetime subscription when the company was brand new in in need of customers to prove the concept. Before purchasing I naturally asked "what happens if my radio breaks?" to which they answered, you will be able to transfer your subscription to a new radio with no charge...OK, 'sign me up'. I have now been waiting 3 weeks for a call from their 'escalation department' after calling multiple times and being told that I now have to pay a $75 fee to move my subscription to a new device. That just pissed me off, so I asked to be escalated...and still I wait...


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