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Original Comment Wow, I usually get dinner and drinks before I get screwed but not with United! Long story short on December 21, 2012 the ticketing agent for United refused to issue the boarding passes 1 hour and 20 minutes prior to scheduled departure. According to the Honolulu airport the cut off to print boarding passes is 45 minutes prior to departure or less. Clearly we met the time restraints to have the boarding passes printed, so why did the agent refuse? Hum... Since the initial complaint was filed customer service has come up with a laundry list of reasons. The only accurate thing on this list is that we had the dogs in the wrong area (baggage check) but just hours before the 1-800 number told us that is where we should check them in for boarding. We stood patiently for over 25 minutes while the rude agent was trying to contact the pet safety department. She must have been on hold because she never spoke to anyone on the phone and every time we tried to speak to her we got the &quot;one more minute finger&quot; followed by a shhhhh! This went on for so long that other baggage/ticketing agents were trying to help her. I only wish I had a dollar for every time other United agents came by and announced out loud that that flight was overbook. At 1 hour and 20 minutes a friend was there to take possession of the dogs and UNITED REFUSED TO PRINT THE TICKETS saying that the seats had already been given away! Let's see, holiday travel + overbooked flight = bumped. No vouchers offered and even after filing a complaint United still claims they did nothing wrong. <br /> I am thankful for the safe travel all be it almost a day later! This is the second time I've had a problem with United recently. The last time in August 2012 involved changed military orders and I'm still waiting for a response from my online complaint. Don't worry I stopped holding my breath otherwise I'd be dead and you wouldn't be reading this rant!<br /> Bottom line if they had offered us a small compensation and an apology we might have been disgruntled customers but due to the repulsive customer service we just plain disgruntled! <br /> We travel from Orlando, Denver and Honolulu so you can see why United used to be our airline of choice. Regardless of the cost, layover or inconvenience United has collected their last dollar from me. <br /> Honesty Accuracy and Accountability has been my New Year's resolution for many years running. I'd like to suggest that United get back to basics and find a way to fix the mess this merger created. Bigger is only better when it goes hand in hand with ethics.

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