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Original Comment I ordered flowers through for my dying cousin in Hospice. She had days to live. They were supposed to be delivered last Friday - it never happened. After numerous repeated calls to their Florist Express. I was promised delivery on Saturday, then "first thing Sunday", then was told by a very rude, uncaring supervisor named Amanda that she would not guarantee delivery on Monday, either. By Monday, my cousin was in a coma & could no longer appreciate the flowers that were supposed to be delivered on Friday, when she was alert and talking. I received a full refund, but was also promised delivery and after asking, an upgrage to a larger bouquet. Neither happened. I spent hours on the phone with customer service. This whole ordeal gave me a migraine. I am reporting them to the Better Business Bureau. Do yourself a favor and DO NOT USE THIS SERVICE!

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