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Original Comment Best Buy,<br /> On Friday; March 15, 2013 my daughter had received a Samsung Galaxy SII cell phone as her 13th birthday was the following day. We stopped by Best Buy in Plover, WI to pick out a cell phone case for her new phone at around 3:30 PM on the same day. We went to the area in the store that sells the cases. <br /> <br /> Upon entering the area I walked by an employee who was sitting at a computer and when he looked up, I asked if I could get his assistance looking for a case. He just looked up without getting up and said, &quot;What kind of phone do you have?&quot; I let him know it was a Samsung Galaxy SII. The following is a direct quote and witnessed by my daughter and her friend: He replied while laughing...&quot;Ha, ha, a Samsung SII? Seriously, that is over a year old, we don't carry cases for a phone that old!&quot; I looked at my daughter (who was feeling a little crushed) and her friend and I responded, &quot;That was not what I was expecting for customer service,&quot; and walked away feeling very amazed, humiliated, and shocked. <br /> <br /> I then proceeded to use the restroom before leaving the store. After thinking about it as I left the restroom, I located who I thought was a manager and gave the exact information as stated above. He apologized for the situation and had me point out the employee. <br /> <br /> At no time was I able to locate a nametag for either of the employees, only able to read something interesting on the last employees shirt in regard to &quot;Customer Service&quot;......something I did not receive from your employees at the Best Buy store location in Plover, WI.

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