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Original Comment I live in Louisville, KY. I called Insight today, 3/25/2013, Mon., at 8:49AM (ET) to have my husband's current account closed because he's moving, and to have an account set-up for me. I spoke with Mat in Sales. He explained to me how much it would cost and I argued with him saying, &quot;I can't afford that.&quot;<br /> <br /> Then, my husband got on the phone and we tried to work it out with Mat, but he hung up on me. I don't know why. Maybe because I argued with him. Hanging up on a customer is absolutely rude. I almost didn't do any business with your company.<br /> <br /> I called again at 8:56AM. Spoke with Ken. I asked to speak with a Supervisor but he said he'd send them an email and they'd call me back in two hours. I guess I was being impatient, because I've had people at the Louiville, KY Insight office be rude to me several times before. I finnally got hold of Angie at Customer Service, I told her what happened with Mat and how he hung up on me and how Ken wouldn't put me through to a Supervisor.<br /> <br /> She apologized and transferred me to &quot;sales&quot; to get me help. But, I wound up talking to a Ron from Time Warner Cable. (I have to say he was much nicer than Insight employees) He had to tranfer me back to Insight, but the operator came on the line and said, &quot;if you can't get through, hang up and try the number again.&quot; <br /> <br /> So, I had to call Insight phone number, again. I finally spoke to a Shannon in the cancellation dept to cancel my husband's account. She was helpfurl and nice. Then, I spoke to Nicole in the reconnection dept. She helped me get my problem worked out. <br /> <br /> On 3/23/2013, I spoke to a James in Sales. When he told me how much my order would cost, I asked how much is the tax on the cost. He said he couldn't tell me that. Also, I asked him will this amount suddenly change. I got three different anwers to the same question from three different people at Insight. He acted very evasive and wouldn't answer me. I was only trying to get a straight answer. <br /> <br /> Sincerely<br /> Philomena Haas

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