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Original Comment Time Warner Cable is a company of CROOKS! I had an account with them in my house for over 2 years. Had no problem, until about 8 months ago. My bill was never accurate, and I was never able to use my On Demand services. I had to call into the office each time to have the equipment reset. I finally cancelled the service in Jan 2013. Finding out afterwards that this was one of the only companies who offered internet in the area, I called back last week to get internet only service. They took my money and scheduled an appointment for Friday. However, the service was never connected. When I called on Friday about this, I was hung up on, call back and was transferred to the wrong department 3 times, and was finally told that the service was not connected because of an outstanding balance from 09-10. When i explained that I didnt have TWC at this time, they said they knew that. But it was an outstanding balance from my father- who used to live at my current address. Even after pointing out that 1) my father has no control over my account and vice versa and 2) my father has an open/active account with TWC at his new house, they said it didnt matter. The debt stayed with the house- not the account holder. They admitted that the debt was in no way connected to me, and that it had nothing to do with me at all- but TWC reserved the right to cancel/suspend any services for non payment. I said- then why didnt you suspend HIS service? The answer: the account is not in his name, so we couldnt do that. When i asked AGAIN why they were able to suspend MY service then, they just repeated- the debt is with the house, and not the account holder. I asked for a refund of service. They said they would have to disconnect my service, and schedule a worker to come out, turn off service and pick up equipment. This appointment is in a week. They could not give me a specific time- but said that someone has to be there. So i have to take a day off of work to get this done. THEN the refund could take 24-72 hours before processing. When I asked the supervisors I spoke with about this, speficically asking if they were willing to lose a customer for LIFE over this rather than giving that customer the services they have already paid for- they only reiterated that TWC reserves the right to cancel/suspend services for non payment.Thank you Connie (CWI) and Steve (SGU) for NOT helping your customer at all. Not to mention the 7 people I spoke with about this.

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