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Original Comment Dear AOL,<br /> <br /> As an AOL member since 1996, I must express my complete disappointment and total disgust with the recent actions and events regarding my account. On April 21, 2013 I was unable to sign into my account, so on the next business day I began calling to get some resolution, only to find out my account was closed by AOL. No reason was given. I have never been late with my monthly payment. So to have my account closed without warning and disregard to any related billing and important business contacts attached to my email address of 16 years is so frustrating. After calling AOL for more than 4 weeks, no resolution has yet to be performed by tech support or billing, I continue to get the same run around. <br /> I have been promised call backs on many occasions by supervisors and yet to receive one. I'm so disappointed in the lack of concern regarding such and important customer issue. I expected more from AOL and have been let down. I think the situation could have been handled differently. I believe if my account was going to be closed by AOL, they should have provided a warning or given me the courtesy of given my contacts from my address book so that I could inform my contacts of a new way to contact me. Instead now all my incoming emails are bouncing back to the senders. <br /> I know that I'm only one person, one customer but I have been loyal and on time with my payment for 16 years. At this point I'm not sure what can be done or if anyone in the corporation would really care about the bind and aggravation this has caused me. It might be too late for me or my account issue to be resolved, but maybe this could be a learning lesson for AOL for future customer service lessons and ways to retain customers.

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