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After reading some of the other comments on here, I'm not shocked now how my phone call was handled at Netflix... <br /> I signed up &amp; paid for Netflix from Sept 2012 - Jan 2013, paid $7.99 a month &amp; activated 2 devices (WII &amp; PS3). In Jan, my credit/debit card that I originally put on file when I signed up was canceled through my bank (someone in the area was fraudulently copying existing debit/credit card numbers, printing fake cards &amp; using them at local stores) at this time I canceled my Netflix account (not because of my cc, I just didn't watch it). A couple of days later my son realized Netflix was canceled (because it didn't work on the WII or PS3) and asked if he could setup his own account with the PS3 in his room. We setup a new account for my son with different personal/credit card information. When we were setting it up, since we were using the same device (PS3) from my original account, I had to remove the Netflix App &amp; reinstall it on the device, because it still wanted to re-activate my old account. About a month later, he starting having some problems with the PS3 streaming the Netflix, so he started using the WII. I believe this is when the problem started. Even though I just found out about it now. Netflix has been billing me on both accounts, for the same exact devices during the same time, from Feb until June (5 months) = $39.95. When I called them today, I spoke with a representative &quot;Shanti&quot; located in Las Vegas Office. I gave her my email address, she verified there was another email address (my son's) being billed with the same cc. I informed her this is why I am calling because my account should have been canceled &amp; I am being double billed for the same exact services, on the same exact devices, at the same exact time and most importantly I never authorized a different cc to be added/charged on my account. I was mostly concerned on how they got the other cc information, because I never authorized or updated my information with the cc, Netflix fraudulently did this. She insisted that Netflix couldn't do this, someone either had to call in or go online to update, but she was unable to verify how it was updated. She informed me that she could only credit 30days of service, even though they have been fraudulently charging me for the last 5 months. I requested to speak with a Supervisor. After waiting &amp; waiting &amp; waiting, she transferred me to &quot;Philip&quot; also located in Las Vegas. He verified that my account was never closed &amp; when they tried to take out payment, cc (the one that was canceled by bank) wasn't accepted, so Netflix will continue to try to get payment for 30days. He then verified My account was canceled in Feb by Netflix for no payment (even though I canceled it month prior). He stated My account was then reinstated in Feb. I explained to him the story about my son, setting up a new account (with the same exact devices). Why would I pay for two charges of $7.99 at the same time for the same devices, I could see if I had additional devices ($7.99 you get up to 2devices) ($11.99 you get up to 6 devices) I would rather pay $11.99 for more devices, but this isn't the case, it's not different devices, it's the same devices. He just keep telling me he was going to cancel the account &amp; could give me credit for 30 days. I'm guessing Netflix doesn't pride themselves on Customer Service Satisfaction or their Customers, because Philip felt he was above me &amp; was able to talk over me &amp; give me ultimatums or he was going to disconnect my call, even though not once did I raise my voice or used obscene behavior. I requested a Manager, Philip stated &quot;he doesn't have a manager, he and one other Supervisor are the only ones there&quot;. I stated you don't have a Manager that you report to, he stated &quot;I do but I can't give that information out&quot; &amp; telling me &quot;we are just going in a circle here&quot; &amp; that he was going to end the call, &quot;I'm going to cancel the account&quot; all while talking over me. I was able to ask him for the corporate address (he states the corporate doesn't have phone number to call) because I will be writing a letter in regards to the POOR Customer Service Netflix is providing to their customers. I had him cancel one of the accounts for now, so I'm not doubled bill &amp; he issued 1 month credit, but I'm wasn't accepting that. I called back, spoke with &quot;Desmond&quot; in Colorado, apologized in advance that he had to get my call since the previous &quot;Supervisor&quot; wasn't able to assist me &amp; just wanted to hang up on me. Desmond I have to say was empathetic, listened to my quick rant about what was going on with the account, even though there was nothing he could do about crediting me, he gave me the option of calling my bank to dispute the charges (I was never informed that I could do this from previous Supervisor) I will be calling my bank in the AM to see what can be done (never had to dispute anything with the bank). Once I get resolved will be canceling son's Netflix account &amp; going to Redbox Instant &amp;/or Hulu/Plus.


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