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I recently called Hotels.com to check on the rate for a hotel I found online, the representative told me if I already "saw the rate online, why did I hold up the phone lines to call," and hung up on me. I called back to file a complaint and was told by a representative in El Salvador that they do not take complaints, only hotel bookings and hung up on me. I called back three times with no answer. This is the absolute worst customer service I have ever encountered. I would never recommend this company to anyone for their travel needs.


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