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Original Comment I have never written a bad review, even though there may have been a good reason. But, here I am and ready to tell you my tale....Hughes Net has never worked well for me. It's been worse than dial-up and half the time I can't even get on-line. When it was suggested I upgrade to Gen4, the technician came out and said I would have to cut down a few trees. $1000 later a second technician came out and said that the satellite was too low and it would never work. I hate to even try to get on-line but I waited until my one year expired. This week I phoned nine (9) different 800 #'s and got caught in a "loop" with no help. After 4 days I found a website, got a number and phoned directly. I have to pay $235 to get out of my contract but it was worth it to me!! I even have to get on the roof to return the "arm" off the satellite (I doubt they will use it, but will be charged another $300 if I don't return their equipment. Hughes Net is the worst company I've ever dealt with!!

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