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Dear Dollar Rent a Car, 7-13-2013<br /> <br /> During our recent trip to Fresno, CA and Las Vegas, NV., my wife and I had the unfortunate experience with a &quot;drop-off charge&quot; of $172 dollars.<br /> I rented the car, a Chrysler 200, on line in Fresno, CA, for a one-way trip to see my son in Las Vegas, NV. The printed receipt was for 222.63. <br /> Upon arrival in Vegas, my son suggested we return the car to the airport, instead of 3300 Las Vegas Ave. I was somewhat hesitant, and suggested calling the 800 # to make sure we can return the rental to a different location. After 25 mins. on the phone with your agent, he agreed to waive some $20 fee, and said we can return the car to the Vegas airport.<br /> The agent there checked out the car and gave me a receipt. Being late and dark, I did not look at it until we got home. I was shocked to see that my $222.63 became $428.97, with a largest amount being a 171.60 &quot;drop-off&quot; charge !? There were some other added fees, with the total being $428.97, on a car that was rented at $169 a day.<br /> I subsequently emailed your customer service dept, and got nothing more then &quot;sorry Charlie&quot;, &quot;that's what happens when you don't return the car to the specified location&quot;. Telling the agent that we would have not done so if the 800 # fellow did not give us approval, meant nothing to him.<br /> I then called my credit card company, Chase, filed a &quot;dispute&quot;, got a temporary credit for the difference in the amounts, and Chase is now waiting for Dollar to respond. Mind you, when I got the receipt in Fresno, no where on the 30&quot; receipt is ANY fee for returning the car to a different location. In addition, I filed a report with the BBB, and am waiting for their response. <br /> Finally, ff all fails, I will take Dollar to &quot;small claims&quot; court. and I will get my money back, but it's a shame that a supposedly reputable company does this to their customers. <br /> Thank you, V. Spasic, Cleveland, OH


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