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Original Comment my husband and i have been net10 customers for several years w/o any problems. recently we decided to purchase another phone, omg, the phone we bought broke ...the charger plug popped out. no warranty, replaced the phone... no problem , again omg, since that day ive been told the phone was defective sent it back after getting new sim for the first phone and then having it replaced. then the replacement phone needed to have my old number on it, easy right? no their automated service tried to change the number to a completely different number and by the time i got live operator i needed new sim card, of course. so i wait another week, losing service days along the way. new sim doesnt come for 16 days so i call back, the rep never sent it out, i am now again waiting for a sim card. now all of this may sound like power for the cousre but not when you take into consideration 5 separate calls regarding 1 phone now 6 calls all from my spouses net10 phone burning up his minsto a grand total of 14 1/2 hours on hold being asked the same questions over and over and over, waiting in complete silence for up to 15 mins at a time while they check their system, not one from the states, all sound like theyve got a mouth full of marbles and i am still unable to use my phone...dont even have a phone number at all now. im contacting the corporate office in florida and this will be resolved and i will be compensated or i will be back for a follow up on this site as well as discouraging people via facebook and twitter not to waste their money and time on net10. guess we will see soon enough. L. OBrien Iowa 7-16-2013

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