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Original Comment On 08/12/2013 I purchased your phone at Best Buy, the salesperson checked her computer and told me there was service in my area. I also purchased an additional 60 min for $19.99. The phone was activated at Best Buy and instructed to wait an hour to obtain my phone number. I was not able to get a phone number so I called your customer service who activated my phone and (again) advised me to wait an hour for the phone number. I noticed that I was only getting one bar. The customer service rep. advised me to go outside for better signal. I was not able to get more than one signal and the phone was not activated. I returned your phone to Best Buy but was told I could not receive refund on phone card because it is your policy. I called your customer service and told I could use the card on another phone. Hello, you have no service in my area. Best Buy advised me that they check for service area based on the information you put in the computer. Florida You are ripping California people off, thank God I did not purchase the $100.00 card. My next step the Better Business Bureau.

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