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Original Comment My husband and I recently moved to Austin, Texas (Round Rock area) and following a very difficult move, mentally and physically was challenged with the grand finale of our only vehicle breaking down. My husband had a job offer in Austin which prompted our move. He was forced to take the day off of work today, only a week into his new job. I'd called the 661 Louis Henna Blvd, Ste 360 location and spoke to RANDY. Randy assured me that he had a mid sized car, cost and availability and that he would be able to rent us a car. BUT Randy also explained that he was very busy with 3 calls on hold while dealing with a long time customer who was recently killed in a automobile accident and he was first. ??? Anyway, he basically let me know I was not first, nor second on the list and to call back...??? I did call back 5 minutes later, as I AM a customer as well and was confused, let him know we needed the car he'd mentioned so that my husband could return to work the next day, down town. He remembered that he said did tell us they have pick up service and since he was the only one working that he would need to pick one of us up immediately. I let Randy know that my husband would run down to the gas station on the corner to make things easier on Randy. Randy said he was leaving immediately and did pick up my husband. Payment methods were not discussed beforehand. My husband explained that my in-laws would be charging the week long rental on their Visa card. Randy explained that would not be acceptable and would not give my husband a ride back home. My husband was forced to walk all the way home. NOT a short haul on foot. Especially since he was previously in the bathroom bleeding profusely from his...back side...before leaving. He'd explained to me that RANDY appeared to be a "shady character" with a hair piece at that. We had just returned a Budget Rental Truck a week earlier after renting that one for about 2.5 weeks. WILL NEVER...EVER...RENT OR RECOMMEND BUDGET RENTAL TO ANYONE, ANYWHERE...ANYHOW. WORSE SERVICE....EVER!!!!!

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