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Original Comment Booked hotel thru this scam artist company... room was supposed to be 420 and we noticed 2 more charges added to the card....then when get to the hotel it was nasty the Jacuzzi was sludgy the pool was black another 9.44 and 100 dollar transactions were taken out of our account at checkin.... hotel.com switched hotels and was supposed to pay the difference get to the hotel and they do not have any rooms available!!!!! Then get directed to another hotel and they charge our card another 551 some odd dollars so now our account is in the red ...So this is how Hotel.com operates!!!And now they say they paid la quinta and plus they took the money from us and that we only have 9.44 getting refunded out of 1300 paid when the charge was only supposed to be 420!!!....Mind u the person traveling is legally blind and disabled ...We feel taken advantage of... mad to the high heavens...We have dealt with hotel.com for 5 hours on the phone so far plus been hung up on connecting to a manager and no call back.... NEVER AGAIN!!

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