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Original Comment I booked a hotel with hotels.com read the reviews and looked at the pictures. It wasn't a top of the line hotel but thought it would be ok. Pictures looked decent.. come to find out when we arrived it was nasty mold in the bathroom, shower wouldn't drain properly. The floor was just nasty to walk on small just an all around horrible hotel. I called customer service to see what they would do because we weren't staying there at all. They said call us when you check out so I did. They did refund me one night of stay. But I feel they should give me the 1st night also. I didn't stay there. I left spent 2 more hours looking for another hotel. It was a horrible first and last experience with hotels.com. I will not recommend them to anyone ever... they do not know how to make there customers happy.... Never again never never again

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