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Original Comment Nov 22,2013 I rented a car in scottsdale, arizona. Prepaid. I might add only benifits them.They punish you if you return early due to emergy. My wife became ill & is on oxygen & couldn't make the trip at this time. Nov 26,2013 I Return car only to find out that the office personal said I would get my voucher of 235.00 credited to my account. Wrong information from them. Called customer service & talked to DeLuno who was a smart a?? All his answers put me down for not reading all of their rules.Their customer service chart explains exactly what kind of company they are. How can a President or VP be happy with that. Customer service is high priority for most company or it should be on their list. A 32.1 out of 200 is unexceptable. 1.8 unanswered reachable 2.4 & Friendiness a 3.1 heard that for my own. All these scores to be a wake up call for the President to demand better of his employee.All scores are under 3 out of 10 really Hertz u need to do better if for any pride the oldest reason all.Do it for the Name & that it is the right thing to do. WHAT HAPPEN TO DOING THE RIGHT THING & PRIDE n WHAt U DO.

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