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Original Comment I ordered a cute little fir tree, with snowflakes and ornaments, to be delivered to a lovely lady I've known since 1967 (she's rather like a &quot;second&quot; mom). She is in a &quot;home&quot; and in all likelihood will not be around next year. She's confined to her bed and is not awake much, but I thought the tree would help her spirits when she is awake.<br /> Her daughter snapped a picture of the tree and e-mailed me her thanks. <br /> Thanks for what? I couldn't help but think. A plain fir tree, and you're thanking me? I would NEVER send such a thing.<br /> It has been five days since I first contacted PF and read them the riot act. How dare they deliver a &quot;naked&quot; tree! Oh we went back and forth, from them first telling me they couldn't locate the order and would I please resend all of the information, including the order number - to which I responded with everything, including a picture of what should have been delivered.<br /> Nearly three days later I had to contact them again and ask them WHEN and WHAT they were going to do to correct the problem. Their response: they'd be happy to MAIL the recipient the snowflakes and ornaments and she could put them on the tree.<br /> OMG! She is literally on her deathbed and you want her to do what! I was so angry I could barely breathe. <br /> I responded and basically told them to either get the proper tree to her or refund my money, including the delivery charge, and they could go and get their tree. We all know what I really wanted to tell them what they could do with their tree!<br /> HA - a response from them and they will redeliver the tree, with snowflakes and ornaments - but not until the 17th. <br /> As far as I'm concerned they don't have any idea what they're doing. If it were me, I would have that damned tree in her room by COB today, or no later than tomorrow morning - but then, I know what I'm doing and I sure as heck would know how to keep a customer!

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