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Original Comment I have a disability. I needed a minivan for my trip to Mexico for my wheelchair. I made sure to make the reservation 6 months ago. It was for $750. I was checking on the reservation and found out the reservation had been "lost". I called Orbitz and called Orbitz and called Orbitz to straighten this out. All I have to show for it after 6 weeks of chasing them; being "transferred (their code for hanging up on you); being told they were "just waiting for a manager's approval" to make a new reservation and honor the original price" but never getting an "approval" is NOTHING. Bottom line, despite knowing my situation. Despite my spending hours and hours of my time trying to resolve this, I do not have a car and can't afford the extra $1,500 the minivans cost now. I leave in 2 days and have no idea what I will do since I can't cancel my plans (I lose all my money) or spend the extra $1500 so I can fit my wheelchair, and then do nothing on my vacation since all the money will go to pay for the car or ??? I understand why your reviews are so bad. If this is the way you handle people with disabilities, it is saying something about the type of company you are.

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