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Original Comment Extremely dissatisfied with Acura and its customer service. I purchased a 2010 Acura TL SH AWD 3/2013 and now am sitting with a vehicle that has an engine that is "locked". The vehicle was purchased as an Acura Certified and had around 55,000 miles on it. After driving 22,000 miles (changing the oil twice using synthetic oil) the dealership and Acura warranty services are telling me that it is not there fault so they will not help me. To add insult to injury I had also purchased the 100,000 mile extended warranty to protect myself (also from Acura) and they told me that since it wasn't "engine failure" they are not going to cover this malfunction. I finally had reached out to Acura client relations and had to deal with an individual who was cold and insenstive and simply would say "There is nothing we can do". I purchased an Acura over BMW, Jaguar, Lexus and other luxury brands because I have been a loyal Honda owner since the mid 1980's. What I cannot comprehend is that if I purchased a 2 - 3 year old vehicle with 55K miles on it and it is certified why would the engine lock at 77K miles with 2 oil changes (which the computer instructed me to change the oil). The only piece of information that I could attain from the technician at the dealership was that there was black sludge in the bottom of the oil pan. Every mechanic that I have talked to has stated that this is from prolonged abuse or most likely the vehicle was in disrepair before I purchased it. All I am asking for is someone to seriously take a look at this issue and contact me.

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