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Original Comment I had a reservation for February 21st, 2014 at the Miami International Airport. When I arrived at the counter, I gave my drivers license and my credit card. Because my first name was spelled "Michael" instead of Mikael, I was refused to rent a car. I asked to speak to the supervisor, Ms. Brenda Garcia Lemus, who asked me to produce another document, to prove my identity; I gave her my US passport, my health insurance card and my AAA card (member since 1993; I was still not able to convince Ms. Garcia, who had a terrible attitude. I thought it was worth to mention, as I travel about 200 days a year, and this was the first time it happened to me. I went to National, got a car in 5 minutes, no problems. It is going to be difficult to forget that experience.

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