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Original Comment Infiniti Of Tampa<br /> <br /> <br /> <br /> Re: (Service/Purchase/Rental on May 3, 2014)<br /> <br /> <br /> <br /> On May 3, 2014, I purchased the following product:<br /> <br /> <br /> <br /> 2006 BMW 525i<br /> <br /> <br /> <br /> Unfortunately, I was dissatisfied for the following reason(s):<br /> <br /> <br /> <br /> I was first told by the car sales person that the car had been through a rigorous inspection. I was also promised that by the next day when I picked up the car it would be detailed and the scratch marks buffed out. When I test drove the car, I noticed it run a little rough and I requested a tune-up which would include a set of new spark plugs. Delivery of the car would be done at my home the very next day. Afternoon the next day, I call and I am told the spark plugs had to be ordered from BMW and they wouldn't get to the car until Wednesday. It was now Saturday after I had spent all day at the dealership choosing a car. I knew I was being lied too because the plugs could be purchased from any parts shop. I had also been told the vehicle had undergone a rigorous inspection and so it shouldn't have had these easily visible problems. They tell me they will give me the cash to fix the car elsewhere but instead credit me the difference towards the purchase of the car, another promise broken since now I had to look for additional funds for spark plugs. I decide to just go ahead and take the car. The Finance employee tells my wife and I that he will see us in 20 minutes to do our final paperwork. An hour and a half later he passes us and does not tell us what is going on or that he is tied up due to some an foreseeable event. Two hours later we are at his office and I ask him why it had taken so long and he tells us he would not interrupt another client who was there before us. When I told him he should have had the courtesy to inform us, he was very rude and refused to apologize. He tried to sell me a warranty in case I lost one of my spare keys. When I went to take possession of the car I noticed the car had not been detailed as promised and that there was only one key when I was promised two. The manager Aron calls me a few days later and tells me to return the car since I filled out a customer experience email detailing my treatment. Not only does he threaten to take the car back but also says that he did not believe the Finance rep was rude and that he had not told me that there were two keys. A week later I take the car that was supposed to have gone through a &quot;Rigorous Inspection&quot; for a checkup at a reputable shop and they call me to show me the undercarriage splattered with oil. There has been a leak for quite some time they tell me. I pay to have them clean the oil and put a dye to pinpoint the leak. They also tell me that no oil change had been done and he sunroof has a problem closing. I am a person of color and I hate to think this had to do with my bad treatment and slew of lies from especially the Manager, Finance rep and the car sales rep. <br /> <br /> <br /> <br /> To resolve the problem, I would like the following to take place:<br /> <br /> <br /> <br /> I would like you to repair the product or replacement of equal or more value.<br /> <br /> Oil leak fixed<br /> <br /> Tune-up with change of spark plugs<br /> <br /> Sunroof repair<br /> <br /> Extended warranty<br /> <br /> Scratch removal<br /> <br /> Oil change<br /> <br /> <br /> <br /> I look forward to your reply and a resolution to my problem, and will wait until 05/22/2014 before seeking help from a consumer protection agency. Please contact me at the above address or by phone at <br /> <br /> <br /> <br /> Sincerely,

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