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Original Comment To Whom It May Concern, Today I shall give my account have the very displeasing experience I have encountered (and still encountering) in regards to the maintenance and repair of by Acura RDX 2007. My name is Nikita Sanders and I have maintained my beloved Acura RDX 2007 since April 22nd 2014. Initially I was very appreciative of the service Acura had provided, but due this resent incident my faith in Acura has tremendously decreased. Below are the incidents that caused my concerns to rise about the treatment and service that have occurred. As a Revenue Investigator II from the City of Chicago, Business Affairs & Consumer Protection (BACP) I find that I am hold at a different standard than the general public and when I observe and/or encounter an establishment that does not comply with the ordinances established by the City of Chicago I must proceed the steps to take action against the corporation to ensure the protection of our consumers. If the ordeal shall continue, it is my duty to file a complaint with my Department in regards to the violations that have occurred during this incidence. The timeline goes as follows: &#61656; The week of February 23rd my vehicle was involved in a random act of violence. The driver's door and the rear driver's side door were kicked in by unknown assailants. As a result the vehicle was repaired at Richard's Auto Body shop, an authorized dealer. The vehicle was taken to Acura's downtown Chicago location and from there the vehicle was transferred to their authorized body shop. After obtaining the vehicle after being repaired which was believed to be Wednesday, March 2nd (paperwork can prove exact dates). I found the door locks to lock automatically after entering the vehicle. The issue was found to occur because I was locked out of the vehicle, meanwhile the vehicle was in "Park" and the ignition had been turned on. In return I called Acura's Roadside Assistance in attempt to gain entry into my vehicle. The occurrence was recorded and I informed them that the car had just had repairs and the locks had never locked so quickly before. The Acura team sent out one of their affiliates for assistance. &#61656; Tuesday, May 13th 2014 (7 pm) After shifting into to park, I found that the shift lever would not switch gears. I was informed by a unknown male, in a neighboring vehicle, in order to release the shift lever I should press firmly on the brake and push the shift release button at the same time. After doing so, I managed to go into to "Drive" from "Park". At the time of this incidence I was in a filling station parking to obtain fuel for the vehicle. In attempt to gas the vehicle, I observed that the key was stuck in the ignition; I neither was able to turn the key to the vehicle off nor was I was able to remove the key from the ignition. When I made it to my residence, the key quickly came out of the ignition. 9 PM. In an attempt to go to a local store, I gain entry into the vehicle and was able to start the ignition and change gears without any problem. The local store was in a mile's distance from my residence. I drove to the parking lot and found that the key, again, was stuck in the ignition. In an attempt to go back to my residence, the shift lever would not change gears. After some time, I was able to receive assistance from an unknown male in the parking. He attempt to move shift lever, again pressing down the brake and pushing the release button. His attempt failed. However, after I regain entry into my vehicle the shift lever changed gears. I was then able to drive the vehicle to my residential garage. Once there again the key would not leave the ignition. As suggested from the Acura manual, I utilized the parking brake and used my spare key to have the shift release. The shift lever quickly changed gears; however, the key would not leave the ignition. In attempt to get the key out of the ignition I again attempting to utilize the parking brake in hopes the vehicle would recognize that it was indeed in "Park". The attempts were unsuccessful and as a result the vehicle remained in the accessory mode overnight. &#61656; Wednesday, May 14th 2014 In attempt to take the car to the dealership, as suggested from the Acura manual, to ensure that a greater problem would develop. I found that the key was remained stuck in the ignition Wednesday morning, as well as the shift lever remained "stuck" in "Park". However, after leaving the vehicle to remain idle for some time, the key was found able to be removed from the ignition. 12 pm. I then obtained assistance my relative in hopes that he would be able to get the shift lever to change gears. The key readily started the vehicle, but it took some time to change gears. My relative again attempt to press firmly on the break and concurrently press the release button. We were then able to have the vehicle switch gears. Once I began driving I heard a clicking sound from the rear of the vehicle, the car began to tremble, and the steering wheel started shaking. All of this occurred while driving and immediately proceeded to the side of the road. Although no lights became illuminated on the dashboard, in fear that there was issue because the parking brake had been applied the night before, I again applied the parking brake in hopes the issues with cease. Afterward I proceeded to drive to the dealership, during this time I felt the car resist to drive as if the brakes were attempting to stop the car. Eventually the issues appeared to diminish. Fortunately, I made it to the dealership unscathed and was greeted by service. My relative proceeded to find someone to help with the service of my vehicle. I was then introduced to John O' Brien who was made aware from me, the owner, of the following issues: &#8226; Key locked in ignition ; Shift lever "stuck in Park" Clicking at the rear brakes Steering wheel column shaking Car trembling ; And doors locks automatically while in "park" He then spoke with my relative about the possible occurrences and stated the doors perhaps automatically lock because of the shift lever and that that the car possibly believed it is in "Drive". He then directed me to the service area and I didn't see, hear, or speak with John until the end of the service when I was told, by my relative, that John stated they vehicle had been fixed. That was approximately three and a half, to four hours later. While hearing the vehicle was "finished" I then went to John's office and again questioned John about the clicking of the brakes, the car trembling, the steer wheel was shaking, and the doors automatically locking. He replied that he would take a test drive to observe if any issues were occurring. My relative proceeded to sign the receipt in agreement that he would pay for the service given. I, as the owner, of the vehicle had not been presented with any documentation prior to service, including a written estimate. I have only received the payment agreement of the service provided which was indeed signed by my relative. Afterward, John provided me the keys and stated that my vehicle was in a good condition. I asked about the situation of the brakes and he replied that the parking brake can cause some of the issues when the parking brake had never before been previously applied. He added, that he would suggest that I test the parking brake every year to eliminate any possible issues. In agreement that the service he provided will eliminate all issues that were of my concern; I and my relative left the premises. Around 7 pm. After driving for approximately 45 minutes to an hour, the VSA, Brake, and ABS light illuminates on the dashboard; the wheel begins to pull to right and a hissing sounds is heard from the front of the vehicle. In attempt to "reset" the lights I pulled over (I was driving at the time) and switch off the ignition. The hissing sound could still be heard from the front of the vehicle. I switched the ignition back on the lights remained. In fear during the drive, because I had never had those light come on the dashboard; I hesitantly returned to my residence and found that when the car was switched off the "hissing" remained. The dealership had closed around 6pm. My vehicle was left in the garage overnight, untouched. ; Thursday, May 15th 2014 My vehicle was found completely inoperable in the morning. The battery was believed to be completely dead. I called Acura's service and was informed that I should have the battery jumped. As a result, I was able to I returned to the dealership and spoke with a new service specialist who proceeded to note all the issues that had occurred after I had left the dealership the prior day. I then informed her that I had made John aware of the shaking of the car, the shaking steer wheel, the doors locking automatically, and the clicking at the rear of the vehicle and he stated that the applying the parking brake could have caused a disturbance, but with the cleanse of the shift lever everything shall be fine. He also added that due to the condition of the shift lever that called believed it was in drive, hints the reason the key would not come of the ignition. Lastly stating that the shift lever cleanse would cease all issues. She replied that the only the shift lever cleanser had been written down and was unaware of the other issues. I then informed her that John failed to notate all of the issues and that should be a major concern. 6 pm. I was informed by another gentleman, Jim, of the status of my vehicle. I had not been given any information in the regards to my vehicle before this time. In fact, I had called Acura's service desk in attempt to obtain the status of my vehicle, because I had been displaced. Being without a vehicle is against my work agreement; plus, I had to pay someone to take me to and from work during this time. In regards to the vehicle, Jim informed me that although the shift lever was cleaned the vehicle had still not been repair. My vehicle still believed it was in reverse due to wiring around the shift lever. He added that the shift lever wiring needed repair and rear brakes were needed. Furthermore he stated that the ABS module had failed hints the reason the battery died; he added that the battery needed replacement as well. I informed him that during the prior visit I had inform John that the vehicle was trembling, the steer column was shaking, and there was a clicking noise at the rear brakes, yet I was told that after the cleansing of the shift lever I didn't have any other issues. He replied that none of my concerns had been written down so therefore, he was unaware if any those issues had been examined. &#61656; Friday, May 16th 1:30 pm I received a phone call from John who informed me that the vehicle's ABS Module had failed and the rear brakes was soon need to be repaired. I then informed John that he should recall on Wednesday, that I informed him the rear brakes had a clicking noise, the steering column began shaking, and the car would tremble upon breaking. He replied that he recalled he had taken a second test drive with the vehicle and did not he did not hear the clicking of the brakes. Furthermore, he stated that he had felt the vehicle shaking during the last test drive, but he thought that there was a pre-existing issue and proceeded to return the vehicle. I He was then informed that if I was made aware of the "shaking" of the vehicle, I would have not driven the vehicle off the lot, time was not an issue. I would not have felt safe and driving a vehicle that could be potentially dangerous and unsafe for I and other drivers on the road, I would have not left the dealership if I were informed there were still issues. I continued that his inability to follow protocol could have contributed to the ABS module failure. In return, he stated that was impossible and that my safety was not at risk. I stated that with the vehicle still "thinking" that it was in reverse after his service, he should have never released it back into my custody. Reluctantly, he replied that he would return the fee for the shift lever cleanser. I then informed him that I would need to speak, in regards to this ordeal later in the evening with the director, Jim, and he would need to furnish documentation that indeed showed all of my concerns that spoken about during the previous visit in regards to the service of my vehicle. He responded he would. Later that evening, John and I spoke of the incidents and he admitted that he had not followed protocol; however, the issues that were concerning the vehicle at the moment and nothing to do with inability to probably conduct preventive maintenance. He added that my relative had provided consent to work on the shift release. He was informed that the relative was not the owner of the vehicle, nor had any of my concerns been addressed properly. He was informed that if he had conducted an assessment of the vehicle with me, he would have ensure that he had written out of my concerns, instead of focusing of what he believed what were my concerns. Finally he was informed that the written estimate would have eliminated in interpretations of the work that was being requested and he would have documentation stating they had checked the vehicle properly. I was then told that to conduct a full inspection on the vehicle was courtesy only, and even if I had done the maintenance, my vehicle could have still possibly failed. In return, I stated that if would have given me the opportunity to conduct the maintenance needed on the vehicle the vehicle might not have failed due to the fact, I had not had any issues with any computers on the vehicle or break issues prior to this incident. I then informed him that I still need to have a conference with the and his director, because I do not believe that I am at fault for allowing the vehicle to fail. He replied that he would have a meeting with the director and that his actions did not help the vehicle to fail. Saturday, May 17th 2014 No activity occurred. Sunday, May 18th 2014 The service facility was closed. Monday, May 19th 2014 I was not informed if a conference was to occur between Jon, I, and the area's director. No information was provided in regards to this incident. Tuesday, May 20th 2014 I was informed that he, John, had spoken with his parts supervisor in regards to a possible price of the service. I have also spoken with Richard's Auto Body Shop, Acura's authorized dealership, who stated they will need to see the vehicle as well. In regards to this incidence it would be greatly appreciated and I feel that it would be in the best interest of both parties, that someone contacts me as soon as possible. Thank you for your time, Nikita Sanders, MPA.

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