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Original Comment Recommend avoiding Hertz subsidiary Dollar Rent a Car at all cost! My experience with Dollar Rent a Car at the Denver Airport location proved to be the worst customer service experience that I have had in over 30 years of extensive business and leisure travel.<br /> <br /> To begin, I reserved a vehicle weeks in advance for pick-up on July 4th at 12:00 PM. When I arrived at the rental location, the facility was full of travelers and there were perhaps at best three cars on the lot. The staff, starting with the counter associate up through the manager, was exceedingly rude and confrontational.<br /> <br /> The experience significantly deteriorated from the moment when an incredibly unprofessional counter associate attempted to sway my wife to purchase optional gas, insurance, etc. I stated that we were not interested in any options and solely wanted the car. He then began arguing with me and told me he was not talking to me and then stated to my wife that no vehicles were available at that time since Dollar overbooked on that date. When I questioned how they could possibly overbook in light of reservations and known inventory, he became even more argumentative and condescending. From there, I sought out the manager and expressed my concerns and asked why there were no cars on the lot. The manager, in a very rude manner, stated that he had over 200 (yes, 200) vehicles break that morning. I advised him that I received conflicting information from the counter associate to the effect that they overbooked. He stated that was false and stuck with his story of 200 broken vehicles. He followed that up with the fact that I would have to wait for a vehicle to arrive at the location. <br /> <br /> Note that I did have discussions with numerous waiting travelers, all sharing the same unsatisfactory experience and some of whom indicated they had been waiting there for hours.<br /> <br /> At that juncture I contacted Dollar corporate and was greeted by an unresponsive and dismissive representative who stated that what the manager said must be the facts. The representative then took my phone number and stated that I would be contacted by corporate to discuss the situation (I have not yet received a return phone call).<br /> <br /> The rental car that they finally gave me was filthy inside, had numerous scratches, dents, and abrasions all over the vehicle, and had wipers that did not function properly--I found that out after I left the lot. I was initially charged approximately $350 dollars for a four day rental. The only silver lining was the first day rental fee was removed bringing my total to $298.75. Naturally, the option to decline the vehicle did not exist because the location was out of cars and the other rental companies did not have inventory either. In short, I was essentially forced to accept a subpar, unsafe vehicle at a very inflated price by rude and condescending employees who would really expect me to believe that over 200 cars broke that particular morning.<br /> <br /> Finally, when I returned the car, I had to show the associate the rental contract to remove the first day rental fee. She shared with me that she was working there until 10:00 PM and there were still folks who had been waiting for hours for a car to arrive. Unbelievable.

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