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Original Comment Your Cs Is Horrible!!!!!!!! I Would Have Thought Better Of Your Corporation. I Made Reservations With Hotel.com Last Night <br /> 8/14/14 And Before I Made It I Asked If My Credit/debt Card Would Only Hold My Room And I Pay At The Hotel? He Said Yes! I Would Be Able To Pay At The Hotel...but To My Disappointment The Was Process And The Email I Read This Morning At 10am Said Paid In Full. I Called Hotel.com Immediately To Let You Know I Was Not Expecting That To Happen Called Hotel.com And Explained What Happen They Said They Would Transfer Me To Customers Service. I Held Forever No One Pickup, So I Called Two More Times They Transfered Me Again And Again No One Answered. So I'm Out Of Unexpected Monies That I Was Not Planning On Paying Nor Did I Not Have Now. I Was Going To Pay At The Hotel. I Know I Could Have Just Cancelled But You Could Talked To Me And Not Just Blow Me Off Or Ignore Me And My Cancelling Would Not Have Changed My Bank Card Being Process. I Would Have Thought Your Services Would Be Top Notched. I'm Sure You Will Not Be Responding To This Email Or Calling Me To See How You Could Possibly Rectify This Situation. I Mightaswell Wait Until Hell Freezes Over. I Will Be Forwarding This To Your Headquarters. Shame On You All!...i Am Disappointed In Your Company. In A Competitive Business As This I Would Have Put This Fire Out Long Before It Started Burning. Supervisors Step-up And Take Care Of Customers!!!!!! I Wonder If The Owner Would Be Happy How This Situation Was Handle Or Should I Say Not Handle At Al!!!!!!!!! <br /> <br /> Shelia Curry

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