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On 9/8/14 and 9/11/14 spoke to customer service about receiving a replacement phone. 1. Customer service was very rude. 2. Informed me that a replacement would not be sent (even though my phone is insured) until they received my defective phone. Never heard of this before, being that you need to transfer your info. to the new phone. (Other phone company send you the replacement and after transferring info. then mail defective phone to company.) Really disappointed with Trac. Phone Service.


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