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Original Comment I have had a horrific customer service experience this evening. I need your help! I contacted your technical support and talked to a tech that could barely speak English. I tried to send an email at 11:20 P.M. this evening from my email account with Juno. I sent an email to a friend which bounced. I then sent an e-mail to my own e-mail address and it bounced. <br /> Your tech stated that I probably put a block on my own email address! That was an absurd statement! He then said that a server had put a block on my email address. I could not get out of him which or whose server? The impression I got was someone hacked your server? I asked to be transferred to a supervisor and he refused to do so. He told me I had to send an email to abuse @support .juno.com and wait 24 hours for an answer! I cannot send email for 24 hours and wait and hope someone responds?! I mean are we serious here? I asked if your technical support could contact these people and he said no they only take e-mail? What kind of company runs their business this way that a customer cannot call into technical support and get their problem resolved? <br /> I then called your customer service people to see about cancelling my account. I talked to a person who said he would transfer me back to technical support and get me a supervisor. Guess who I got, same incompetent tech! Unbelievable incompetence! Another call back to customer service and I was finally able to talk to a supervisor in technical support who told me the same thing that the tech said. He could barely speak English as well. Have to wait for a response and no one can talk to these people?<br /> Quite frankly, this is just poor customer service. Something about spam coming from my account and Juno blocked it?! How and why? He said I need to get a filter on my computer. I have Kaspersky Internet Security. Seriously poor service and ignorant incompetent statements to the customer!<br /> Apparently, my email has been blocked by Juno's server? I can receive email, but I cannot send. I have been a customer for many years. If someone does not contact me and fix this problem, I will cancel my account. I am paying for a service and I need better customer service and technical support than I received this evening. I have sent a fax to the corporate office.<br /> Does anyone in your company care about customer service?

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