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Original Comment Complaint State Farm Insurance <br /> Wendell Bugs<br /> I spoke to Wendell on December 3, 2014 at 1540<br /> <br /> My mother is in the hospital and asked Wendell to call me to get a better understanding of the status of the claim. Wendell was rude and very sarcastic in all his responses to my questions. I wanted to know how I could get in contact with the claim owner Jim. I explained to Wendell, that I had already called Jim on his extension and left several messages and did not receive a call back. I wanted to know if there was a better way to contact this person that I was being referred to by many different agents involved with her claim. Wendell responded by saying that all he had was a number and extension for Jim. So, I asked for the corporate number to see if they could reach the claim owner (Jim). He did not know that phone number to his corporate office nor did he know whether or not if the corporate number for state farm insurance could be found on the web site. Wendell proceeded to explain to me that his job did not entail him looking at the state farm website to search for a corporate number. At that moment, I was very shocked by the unprofessional way in which he decided to handle my call. He could not get me to the claim owner nor was he able to help me with getting the number for the corporate office. Wendell and his team also had my mother in the hospital trying to contact the insurance company of other driver involved in the car accident to make sure their insurance would cover my mothers stay at the hospital and my dad's surgery. I'm not sure why she pays a premium every month, and then has to take care of all insurance claim billing herself while in the hospital. As her daughter, I am trying to help her out, but I can not work with an insurance agent who is rude, unprofessional, and lazy. My mother should not be in the hospital making calls to many different agents on her end and the other drivers end to get things paid. Wendell's attitude towards me was nasty. He was very short with me, and towards the end of that call phone call, I realized that I was talking to someone who really didn't' give two cents about the customer or his job. When attempting to provide quality customer service, it would be wise not to purposely upset the customer with sarcasm and rudeness.

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