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Original Comment Dear Asurion Customer Care,<br /> <br /> I am highly upset that I filed a $200.00 claim for my stolen phone and the whole process of working with Asurion thus far has been terrible! <br /> <br /> First of all, when I picked up the phone from Fed Ex I noticed the box to be quite light in weight. Upon opening package and then phone box, I found out the phone was sent without a battery, not to mention I reported the phone STOLEN when I filed the claim. <br /> <br /> Next, after having to wait an additional 4-5 days for the battery to arrive, when it finally did and I inserted into the phone, I discovered the phone was not functioning properly. For some odd reason the phone locked the SIM card and when I called Sprint they immediately stated it was a phone/equipment not service issue. Then trying to make my first call, I immediately then found out the listening speaker was not working; I can only make/receive calls using the speakerphone, highly frustrating! <br /> <br /> Last but not least, after calling one of your technicians, I was referred to take the phone to a technician on a phone I just received from you, a continued inconvenience to my time &amp; money!<br /> <br /> I pay $12.00 a month on insurance and additional $200.00 to receive a refurbish phone not even new, and I can't get one that works properly upon arrival is utterly ridiculous! <br /> <br /> A Disgruntled Customer<br /> <br /> Yakingma L. Robinson

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