Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have NEVER experienced such POOR customer service and lack of consideration from a company and their employees before. I booked a family trip to the snow recently and on the day of our arrival, that morning my 2 year old son had a medical emergency where he had a high fever and started seizuring. We had to take him to the ER and were there all day. Needless to say we were unable to travel that day nor take him to the freezing cold in that condition. I called to see if we can cancel or change the dates and they said they cannot without the hotel managers approval. They cancelled my reservation without my consent (as I could of at least tried to see if a friend or family member could have used the reservation instead). When I received the email notifying me of the cancellation, I called back immediately and they said there was nothing they could do. I spoke with the manager and he was worse than the first couple people I spoke with as he kept saying that his employees do not cancel unless they are told to do so, which is BS! He refused to do anything about it and basically stated that if I wanted to reservation back I can pay again for it! I attempted to reach out to the hotel manager, to which she refused to refund me as well, knowing the situation we were in and not caring one bit. <br /> <br /> We had a legitimate medical emergency that we could not control nor foresee happening and no one gave a sh**. I was willing to provide whatever documents they needed to prove that I was not lying to try to get out of a reservation but they didn't care nor want them. I even asked if I can maybe get a credit, not even money back so that I can still take my kids on a family trip but they refused. <br /> <br /> They rather take your money no matter the circumstances with no care or empathy for peoples situations. WORST EXPERIENCE EVER!!

Feedback

Your Name

Your Email

Verification