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Original Comment The Maaco in Tri County gave me an estimate on my truck that was in a accident. They were willing to work with me so I thought. I am a single mother, that works 12hour shifts and needed my car fixed.I needed two doors, and a fender. Cheryl working the front desk left out things clear as day that needed to be fixed. I was told the sooner I got it there the quicker it would be ready. I dropped it off Monday and was verbally told it would be ready 2-3 days. Days went by and I haven't been called not once to give an update or progress of my vehicle. After returning the rental I had for 4 days, I called them day 5 which was Friday and was told it was not done and that they were waiting on a part. Monday comes around again and it was still not ready, still was never called and informed. Owner Greg was very rude. He told me the part would be delivered and that he did not know when. After rushing me off the phone, he called and left me a message stating where the part was and that I could go pick it up, knowing that I had no transportation. He did not care. The customer service is very poor. It was my worst experience ever with a business as such. I called Tuesday and was told the car was ready and that they called me, which was a lie. I sent someone to pick my car up for me, and was told there was a miscommunication and that the car is not ready.it has been lies from the moment I dropped my car off, but I gave them the benefit of the doubt. Wednesday before closing time, I see they were still not going to call, I called and was told the car was ready. I went to pick it up and wanted to speak with the manager/owner and the lady working the desk named Cheryl was being so rude and ignorant. She told me I should have had insurance and was arguing and provoking me in front of other customers. So I thought about it, was me paying out of pocket, rather my insurance paying for it a problem? Why was my car there for 10days and I was never called and informed of anything about my vehicle? Why was I constantly lied to? I would never have another service through Maaco or recommend anyone. Lying, rude, poor customer service!!!!

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