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Original Comment My husband called best buy to order a television over the phone. The woman he spoke with did not know what she was talking about, was laughing with other representatives while on the phone, and there was so much background noise of people laughing, talking, and joking around that he was unable to hear her. She kept putting him on hold, and taking a while to come back. She told him that the television could not be shipped to the store, when the website clearly states that it could be shipped to the store, she also could not give an exact date of when the item would arrive. My husband eventually hung up and she called back. He then advised her that he no longer wanted to order the television because she obviously could not handle the call in a professional manner. He was concerned that his credit card information would not be secure. He again ended the call. He then called the call center back and asked for a supervisor and was promptly disconnected. He called again and asked to speak with a supervisor. The representative asked what it was in regard to and my husband told him it was a complaint about the call center. The representative then asked again what the call was in regard to and my husband again told him a complaint against the call center. This pattern continued until my husband told him he was going to call the better business bureau, to which the representative stated that he would connect him to his supervisor. It is unacceptable that there is a huge lack of professionalism and that it is so difficult to speak to a supervisor. We have given Best Buy a lot of business over the past few years, and can guarantee that my family will not ever make another purchase either at a best buy store or on the phone with them. I will also be filing a complaint with the Better Business Bureau.

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