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Original Comment I purchased the Roku streaming stick and a Roku 3 device. In November I subscribed to the HuluPlus channel using the same email address I use for my Roku account. I canceled the account during the trial period. I subscribe to the WWE Network and in January they announced that they would be joining with HuluPlus so again I subscribed to HuluPlus using the email address I use for my children and decided to keep it. In April I noticed a charge from HuluPlus and a charge from Roku for HuluPlus. I called HuluPlus and they said that I have been a customer with them since February. They could not pull up an account for my Roku email address. Roku charged me $8.73 for HuluPlus for February, March and April as well as HuluPlus charging me $7.99 for the same months. Upon checking my bank account further, Roku had been charging me for a HuluPlus account since December, when I didn't have an account. The HuluPlus representatives were extremely eager to help but being they could not pull up an account for my Roku email address there was nothing they could do. I have been getting the run around from Roku reps and so called floor supervisors since 4/11/15. When you subscribe to a channel using your Roku device you are prompted to go to your computer and set the account up and then return to your Roku device and sign in with the email address/password you had chosen. I've tried explaining to them that if in fact I had a HuluPlus account it would have signed me in automatically and not prompted me to set one up. Also, if in fact I had a HuluPlus account with my Roku email address, HuluPlus would be able to pull the account up. I've spoke with my back about this issue and was going to dispute the charges but they're only able to go back 2 months and I would have to deactivate the card I have another one issued. This is not reasonable for me because I have to many accounts direct debited, so I either chalk it up as a lesson learned and move on with my daily routines. Granted it is only $46.73 but it isn't the amount it is the principle. How can they justify charging me for three months along with HuluPlus charging me. It's ridiculous that there isn't a corporate number to call. I will call them everyday if I have to until this is taken care of. I suggest anyone who may have a HuluPlus account check and see of they to are being charged twice. I will not recommend to anyone that they purchase a Roku device.

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