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Original Comment we have been with AT&amp;T since they were southern bell and we have all AT&amp;T in cell phone,internet,landline and now TV through Direct TV.<br /> in the lately for the past 5 months or more our bill has been a nightmare and your U-VERSE costumer service hasn't known what end is up and what the other person has been doing every time we ting we have this billing issue under control the next bill comes in and brings more headaches our bill is now up to $964 and again the last time we talked and gave you money they told us that we were up to date payed up they even gave us money back $518 to be exact because the two service reps saw the money but it had no area were it was supposed to go they also ask me why did we seen the $518 in &quot;because that was what we were told that we owed to fix this fiasco that AT&amp;T started in the first place it wasn't us because we have auto pay. So the service rep with his supervisor told us they don't know who told you that we owed this money but they were wrong and we will refund this money to you. I didn't want the money because I didn't trust what your service refs were saying to use this has been going on for months and now the money you gave back you want it back. let me give you some inside. &quot; my wife has M.S. that takes care of our two children she needs to avoid stress witch you are giving her every month that she gets a bill from you and its not wright and she pays what you ask then think everything is finally fixed. My son was just diagnosed with scoliosis witch is were the $500 was spent on his medical bills that your customer service said was good and paid in full (ya we have heard that so many times) we even payed the next bill that was due $150. I'm the only one that works if you look at our account we are not people that don't pay our bills and try to get out of paying what we owe. Your billing department and customer service has failed and I'm reaching out to you for the last stitch effort to fix this mater before I just let you shut us off and we will go back to Comcast. Or just see what other avenues we can take to resolve this matter.Here is our Account #131025509 there was also 2 restoral fees that they said they were not going to charge us but they did another lie if you need our bank statement I will gladly give them to you to show our intent to fix this by giving you what you ask. At this time I have made a serious mistake taking the advice of your AT&amp;T rep to go with the bundling U-VERSE AND Direct TV and then each time we call you reps trying to get us to leave Direct and come to U-VERSE making promises to pay for early termination fees then finding out that the persons that were doing that had no right to do such a thing making change out appointment that were not approved by us.I'm over this U VERSE. I have nothing bad to say about your Cellular billing at all they have been great but your U-verse needs cleaning up badly.

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