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Original Comment I tried doing the comcast online survey, but the space provided would not accommodat the number of characters for my complaint. So much for Comcast wanting your opinion!!<br /> <br /> On 10/23/15 my wife and I went to the Xfinity store at 518 Oxford Valley Rd. Langhorne, PA 19047 to exchange a modem. The sales person named Johnnie exchanged the modem and then said &quot;I see you still have the old equipment. Why not change to the new equipment with more services and not a penny more for monthly service you now have'. I said &quot;If the price stays the same okay, but are you sure the price will not change?&quot; Johnnie said &quot;absolutely not!&quot; We then said okay, set us up. .Johnny did all the paper work and gave us the new equipment to install. He did say that we would need to return the old equipment. Upon departing, Johnny said &quot;I'll be here all day till 5:30 pm or so. Call me if you have any problems. Up to this point Johnny lied to us twice. The first lie was that we could not actually call and speak to him if we had problems. He knew this but we did not. The second lie was that the price would not change. Our monthly rate was $195.00 per month before we made the switch, but after the switch it went up to $236.37.<br /> <br /> When got home we proceeded to make the change on all 4 TV's. The set up on three of the TV's was fast and easy, but the 4th one in master bedroom would not work. When we could not contact Johnnie, we called Comcast and set up service. The service tech was able to get the TV working, but after he left the TV would freeze and could not change the channel or watch that TV period. The problem persisted to where Comcast sent another tech to help. Michael Pavlick was very helpful and courteous. He finally changed some of the boxes in hopes that it would solve the problem but the problems persisted. Michael said that it may be a main line issue and the problem was being escalated to a more knowledgeable tech. The new tech was Scot Ludwig who actually made things worse. On his first call he left saying to give it about &amp;#189; hour and all would work. Well we waited for two hours and nothing worked. We also found out we had no internet because of his doing. I called Comcast that same knight and they got the internet going. It was finally decided that the problem was a main line issue called &quot;Head End Issued&quot; We had ongoing problems with no TV service that lasted from 10/23/15 to 11/18/15. Comcast should have known that it was a main line issue while the techs were here trying to resolve the problem.<br /> <br /> Anyway, when we started this I was paying $195.00 for the service we have and now it's around $230.00 plus. Comcast sent us a mail piece recently stating &quot;Thank you for being a loyal customer&quot; call us and see what we can do for you. I did so on 2/1/16 and I was told that I could get the same service with more pay channels for $159.99. This would be 24 month program that would go up to $184.99 but we could call at the end the term and Comcast would probably give us the original rate again. He did say the program has an early termination fee if cancelled after 30 days of the start date. I reiterated to the man I was speaking with if he was sure that I could get the same service I now have plus more pay channels for only $159.99 and he said yes. He proceeded to say that at the end of the call there would be an automated call for me to answer some questions and that I would get a confirmation email in six hours.<br /> <br /> I never received the email so on 2/3/16 I called the same phone number on the mail piece 855-860-0344 and spoke to Rachel Noyas (I'm writing the last name phonetically). I told her about my call from 2/1/16. Rachel said that she is not sure what happened but she would take care of this and to look for the email in a few days.<br /> <br /> 2/10/16 I still did not receive the email nor the new program and I called and spoke to Vangie Aragon who said there was no record of me calling on 2/1/16 or 2/3/16, but she would start the process again. She asked for and I gave her my cell phone number. She put me on hold and after waiting for several minutes, I was cut off at 11:45 am. I waited for a call back, but it did not happen. I called back and spoke to Elijah Davis who turned me over to a supervisor named Rick Moberly. Rick apologized and said he would take care of the situation immediately. He said to give it about 3days.<br /> <br /> 2/10/16 I called Rick Moberly again and he apologized again and didn't know what could have happened. He said he would send out an email to expedite this.<br /> <br /> 2/22/16 I still did not have the $195.99 service I was promised nor have I received any email regarding the status of the new plan. I called again to speak to Rick and I was told there was no one there by that name and that he was probably at another service center. The person I spoke with suggested that I call the Comcast customer service number. I did and spoke to was Amy ID #F 6 I. She took care of the new service but said that the $159.99 price was just for the bundle. So now after all this time, I get the full story. I finally said ok and Amy said that the final bill after tax should stay the same as now at $230.00. I reluctantly said okay. Later that day I received an email from Comcast with the itemized bill of $236.37.<br /> <br /> 2/23/16 I called again asking why the price is always changing. Anyway, I spoke to Jason ID #9063 who put me on different plan stating that the cost would be $220.00 after the tax was included. I later received an email from Comcast with an itemized bill of $231.30. So what will the final bill be????????????<br /> <br /> It's a good thing I'm retired otherwise I would not be able to devote the inordinate amount of time I have spent on the phone with Comcast since 1023/15. Know that I am waiting for Verizon to be available in our neighborhood. The people working for Comcast are very courteous but the &quot;POWERS TO BE&quot; with your organization have no intentions of being receptive to the needs of their customers. You make it impossible for customers to be able to speak to someone who has the authority to handle a problem or to just listen the vast numbers of frustrated customers you claim to service. I was in the service business for 44 years; if the company I worked for handled things the way you do, we would have been out of business a long time ago. I guess there's something to be said about being a MONOPOLY!!!!!!

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